Assembly Inn — Restaurant in Bath

Visited Assembly Inn for the first time on Saturday. The second we walked in we did not feel welcomed. Myself and some friends ordered some drinks and then paid. When we were given our drinks they were all wrong. I personally asked for a Southern Comfort and Lemonade and was presented with a Jack Daniels and Coke. The barmaid which I believe was named Hannah did not want to know. We asked if we could please have our drinks corrected as they are not what we had asked for, she said "Drink them or leave" The rudest encounter I have ever had in a bar. Me and my friends were all barmaids once and understand things can go wrong under pressure especially when it is busy but she did not want to put things right and then ignored us for the rest of the time there. A couple next to us seen what had gone on and tried to order some drinks on our behalf in which she told them to not get involved and did not accept their order. We asked for the manager and she said she was the manager. I was informed by someone near the bar she had only worked here a few weeks and she definitely was not the manager. There was a young man working behind the bar also who didn't want to help either. If the manager/the owner reads this I would suggest you have a look at who you employ. It was my friends birthday on Saturday and it put a complete dampener on our evening. Glad we left and went elsewhere but I will NEVER...

As someone who has worked in the industry, I’m very reluctant to slate members of staff online but the way we were spoken to and treated by Hannah on Saturday was quite frankly the worst service I’ve ever received. Gave us the wrong drink and we politely asked for it to be remade as we had already paid, and she was extremely rude to us and refused, telling us “if you don’t like it you can leave”. A male barman actually came to try help us and she interrupted and said “no don‘t serve them”. The couple stood by us in the bar were taken aback by it, and we actually saw them later on and they expressed how rude they also thought it was. They also then refused to serve the couple as they were trying to help us! We were made to feel so uncomfortable as she wouldn’t even look us in the eye and was just so unbelievably hostile towards us, making us feel like we were problem customers when we were very politely trying to tell her we just wanted the right drink that we paid for. Honestly I couldn’t even care so much about paying for a drink none of us wanted, but more her attitude. People like that shouldn’t be working with the public! Avoid...

Popped in for a drink and a game of pool as a friend and I are staying locally to the pub. Group of men came in and immediately started targeting their inappropriate behaviour towards us (only female customers there at the time). Bar staff were incredible and quick to check in/make sure my friend and I were okay and continued to keep an eye. They shortly kicked the men out and sadly had to put up with the foul men arguing back and hurling insults. Even the local visitors of the pub stood up for staff and us, ensuring we were okay after the ordeal.

Lovely pub and felt incredibly safe/looked after. Will be sure to visit again when...