Dockshack — Restaurant in Beaumaris

I have wanted to visit this place since it first opened so when my sea food loving 12 year old grandson came to visit us it seemed to be the perfect time to try it out! So we queued for 10 minutes and witnessed the server loudly abuse a customer who was asking for ketchup! This girl was out of her depth and is everything that's wrong with many places in the island. Customer service skills are lacking and the attitude that we are lucky she chooses to serve us is sadly prevalent at many places. Anyway we continued to queue and then it was our turn finally...to be told they were not taking any more orders as they had taken lots of large orders. After giving the girl some advice on communication we went to Neptune who were busy themselves but polite smiley and took our order and it was gorgeous as always. To the Management of Dockshack go and chat to Neptune Management and staff and get some advice on how to run a successful business without alienating...

Thought we'd give this a try for a change rather than Neptune's. Ordered 3 fish and chips peas, cartoon of curry sauce and a can of pop. It was obviously busy with the staff struggling to keep up with demand. After 25mins my order was called. I approached the counter and noticed that there were no chips in the box. I explained and they chips were duly added. I asked for a bag and they kindly let me bag my dinner myself🙄. They forgot the pop so I helped myself on the way out. Once back at our holiday let we tucked in to our fayre. Chips were quite dry and didn't appear to be fresh. The fish batter was thick and the fish was quite lacklustre as if it had been frozen. The peas and curry were very nice. Bit disappointing especially at circa £10 a portion. Best bit of the meal was the slice of buttered bread from the loaf I'd bought at Central bakery earlier. Save your money and give to Central...

Sunday 10th August. Whilst waiting in the queue for the Circus, my daughter thought she would get us fish and chips from this establishment (approximately 13.15) Upon her return we sat in the castle play area to enjoy our lunch. Upon opening 'MY' box I got an immediate whiff of 'harbour wall' (I should have left it there) . But as I was starving I tucked in, the fish was thick and meaty, and the smell had subsided. We sat down to enjoy the Circus, but very soon my stomach began doing summersaults like the very act in front of me! 4 days later, after being bed bound by liquid diarrhoea and hallucinogenic dreams, I am now able to write this note to you. Please can you check your staff (young mostly) are able to notice a piece of fish that might not look right. If you want to contact me regarding this issue, I welcome...