Jollys Coffee House & Patisserie — Restaurant in Wales

We visited Jollys today as it is dog friendly and the patisserie counter looked appetising. Whilst waiting for our order to arrive we overheard two neighbouring tables complaining their orders were wrong. Our coffee and cake order arrived correctly along with the glass of water my friend had requested. However, having already taken a drink, she noticed the glass was not just dirty but absolutely filthy. Worse still there was some dubious white globules floating around in the water. I took the glass to the counter where five young members of staff were hovering behind. Upon asking who was in charge I was met with blank stares whilst they looked at one another - evidently there was no senior member of staff on duty. I pointed to the glass and said that it was disgusting. Eventually a young dark haired man stepped up to apologise whilst the others stood by and sniggered. I only wish I had taken a photo of the glass of water - it looked like the remnants of a five day vase of flowers. The owners of this place seriously need to get a handle on their business. They are charging top prices but cleanliness is a given in a food establishment whatever the price. NOT...

Location ⭐️⭐️⭐️ On the high street at Beaumaris, it's perfect if you're on holiday there, not so great if you're not. But I was, so a strong score here

Interior ⭐️⭐️⭐️⭐️ Assuming this used to be a bank and they have left some really nice features such as the safes to highlight the fact. But they whole place felt newly decorated and the furniture was really comfortable

Service ⭐️ ⭐️ ⭐️ ⭐️ The team member who served us was new but she was super friendly and whilst having to ask her buddy quite a few questions she served us quickly. We had our noisy dog with us and all the staff were super welcoming of the little devil.

Food ⭐️ ⭐️ ⭐️ ⭐️ The cake slices are massive and full of flavour, clearly made with care by hand. The lotus rocky road was top 👌 but the blueberry and lemon cake knocked my socks off! So much citric punch 👊

Price ⭐️⭐️⭐️ They are an independent cafe so prices are not high street cheap but for a treat on holiday, perfectly acceptable pricing. Wouldn't stop me returning

Overall ⭐️⭐️⭐️⭐️ Really strong local cafe with a welcoming team and fantastic cakes. Would highly recommend if...

We visited Jolly's for breakfast this week on this basis that it looked nice from the outside and the A boards said it had good views. Not wrong there, a lovely view from the back windows. That, unfortunately is the only thing going for it. The staff were scruffy and not very nice. The cakes seemed old, not as if they had been there all night but for most of the week. There wasn't much choice on the menu and the cake fridge didn't have a full stock - maybe we visited on an off day but we found it quite disappointing to pay 20 quid for two coffees and two stale cakes. The table seemed dirty and the toilet facilities not much better. This is a shame because it has a prime position in Beaumaris and it's a bit of a let down. I'm not in the habit of leaving any reviews but we left feeling robbed at the fact we had spent that much a two bits of old cake. We'll just bring our own and sit on the actual front in future rather than looking at it through a dirty and rotting window frame. Sorry but major let down. Sure there's better around town or you could do better yourself. Leaving this review so others...