KFC Belfast - Donegall Place — Restaurant in Belfast

Today, I had a disappointing experience from this place. As a frequent visitor to this establishment, I've always enjoyed the food and service. However, today's visit left me deeply disappointed and frustrated.

My five-year-old son urgently needed to use the restroom, and I approached a staff member who was cleaning on the ground floor for the passcode. Instead of offering assistance, she demanded a receipt, which I didn't have as I couldn't wait in the queue due to my son's urgent need. Her mannerisms made me feel as if I was being accused of wrongdoing.

Thankfully, the billing staff were understanding and provided me with the passcode. However, when I mentioned the incident to them, I was met with hostility from another staff member who began yelling at me, claiming that their colleagues were simply "doing their job." This lack of empathy and professionalism was shocking and unacceptable.

It's disheartening to see such disregard and insult for customer needs and basic courtesy, especially when dealing with children. This experience has tarnished my perception of KFC, and I'm saddened to see that I'm not the only one to have encountered such behavior, as evidenced by similar reviews.

Customer service is about more than just completing tasks; it's about empathy, understanding, and making customers feel valued. Unfortunately, the staff at this KFC outlet seem to have missed this memo entirely.

In the future, I hope to see a significant improvement in staff training and customer handling at...

Hi it was very unexpected and disappointed experience i have faced yesterday, when i set on restaurant and making takeout order through KFC app on my phone, suddenly the security guard came to me and ask me to leave the restaurant. what the hell was thatt !!! i was fully shocked to faced this situation with me. i asked few times why you ask me to leave the store he said its closing time but the time i was there 20:32, that means still 30 minutes remaining to close the restaurant but he doesn’t want to listen anything. finally he kicked my chair, i was falling down, but luckily i saved my self and i kept out by myself to saving my respect otherwise he would touch me, he was very aggressive even he tried to touch me but before that i was out.

i dont know why he did that things to me, the security guard was very racist. The store manger should be very careful when she hired someone for relating customers faces. me and my family was regular customers of KFC , specifically The Donegall place kfc store. but after lastday incident i would never go to the Donegal place KFC and would be recommended to all customers except the white people please dont go the store, please think one time before go there, the same thing would be happened with you next time for sure if the security guard wouldn’t fired.

I hope the Regional Manger solve the issue and once the security guard will be not there i think i will join KFC again as i am very much KFC lover, otherwise never ever for...

KFC Donegall Road, situated within Belfast’s Park Centre at 428–444 Donegall Road (BT12 6HS), is a well-established fast-food outlet offering the brand’s signature fried chicken and a variety of menu options. The restaurant operates daily from 11:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays. The drive-thru service is available until 11:00 PM throughout the week. 

The menu features a wide selection, including classic buckets, burgers, wraps, vegan options, and sides like Krushems and Kreamballs. Customers can choose to dine in, utilize the drive-thru, or order delivery through platforms like Uber Eats and Just Eat. The restaurant is equipped with amenities such as free Wi-Fi, baby changing facilities, and disability access, catering to a diverse clientele. 

Customer reviews present a mixed picture. On Uber Eats, the outlet holds a 3.9-star rating from over 1,000 reviews, with patrons praising the freshness of the food and the quality of wraps. Conversely, the restaurant has a 2.5-star rating on Tripadvisor, with some customers expressing concerns about service speed and order accuracy. 

In summary, KFC Donegall Road offers a convenient location with a broad menu and various service options. While many customers enjoy the food and amenities, others have noted areas for improvement in service consistency. Prospective visitors may benefit from checking recent reviews to set expectations...