Game — Local services in Belfast

Bought an Xbox Series X on launch day which came defective and went back to return it in less than 24 hours of purchase. I had all manners of excuses and the manager on duty (Matthew) said I could not get a replacement or my money back. All that in less than 24 hours of purchase! I understand it was on launch day and there was none in stock but the option to wait for more or a refund was not given to me and in fact was denied. He claimed Microsoft instructed the store to not process any refunds and all issues should be taken to Microsoft itself. All that going against GAME own returns policy as described on their website help.game.co.uk. Right after I contacted Advice NI and got the information I already knew: by the consumer rights act I'm within my statutory rights entitled to a full refund within 7 days of purchase if the item is in unsatisfactory condition. The government agent also mentioned my contract was with GAME itself and not Microsoft and they have to issue a refund. It's too bad as GAME is just another company that care nothing about consumers and lied in order to get out of issuing a refund and taking responsibility for the goods they sell. Not going back that again. If you do, I sincerely hope you get a perfect good condition item so you don't have to go through...

Worst customer service ever. I was told that I could trade in my console to get the new released one with the trade in credit. But on the release date of the new console, the staff told me that Game has finished its allocation of the new console while I already traded in my old one.

The manager (the chubby lady with tattoos) in store cannot be ruder, I asked her to help me in my case but all she did was arguing with me and saying that she cannot help while I could not see her even trying to help. The had the absolute worst attitude I have ever seen for someone who works in the customer service industry. I would expect her to at least have a bit of smile on her face as she is the manager and she should be an example to follow for the employees but I found that she was the rudest of all and not competent.

At the end, I saw no way out of the conversation so I asked if they could drop me an email if the new console gets restock at a certain point but she even denied that. I would describe her as a machine or anything but not human as she feels no empathy at all and to add, all these were caused by miscommunication...

So got a Game voucher from a friend for Xmas who forgot to put the gift value on it. So I picked up two PS5 games, Gotham Knights £34.99 and Alan Wake Remastered £9.99 thinking I'd pay with the voucher and pay the balance if required. So at the counter I handed over the games to be told that they had no copies of Alan Wake left (so why were there case covers on display?). I explained that I would pay with the Game voucher and cash as I had no idea how much was on it. So the voucher was swiped and I was told it covered the game and the card wasn't returned. Exactly, that was a bit of a coincidence. As it turned out there was £40 on the voucher so a £34.99 game cost my friend £40. But of a ripoff in my view and very glad I buy my games...