Pizza Hut — Restaurant in Belfast

Decided to go to pizza hut, as it being the only one left in Northern Ireland, Belfast. Previously read some of the reviews, and kind of decided to try for myself. Big misfortune, as really disappointed. The service was good, and friendly, but that's were it stopped. As had ordered 2 large deep pan pizzas, one which was pepperoni, the other tuna with a barbecue base sauce. As from yester-year, and previously ordering and dinning in pizza hut, Dublin road Belfast, the experience being exceptional, this was far from being on the same par. As these pizzas were for takeaway order, it was even more disappointing. £30 for both pizzas, of which size ways, were more medium than large. But even more of a let down and really disappointing, and putting it mildly, was the amount of sauce, cheese and pepperoni, which was used. The sauce must have been chased over the base, and I must add, made a reasonable effort to escape, as it was thinner than cling film. The cheese must have had the same thought, as it too was practically invisible, but the Paul Daniels trick was the lack of pepperoni, as it was more sparce than teeth in a chickens mouth. As you can see via the photos, The tuna and barbecue, well it was not any better, it's either the owner is on a money saving drive, or they think it's ok to make pizzas in this manner. Pizza hut would be better served by inspecting their franchise more often, as it has left a bad taste and dinning experience, especially when other local pizza takeaways really value the people who use their services. From taste, and value, it has been a very low impression that this place has proven to be, but maybe others will disagree, but all I can say is, if you want a pizza with little cheese and sauce and toppings, then...

Online order received from a rude delivery diver. When the driver rang me on my phone, I immediately went downstairs. Then he started complaining that he had been waiting and he tried to call me, but it didn't get connected. I received a text message of a missed call notification from the driver which was only 2 minutes ago. Technology can play up anytime which I suppose is beyond my control. The driver further claimed that he rang my doorbell, but it didn't work. I checked later on, and it worked. The driver was quite rudely behaving with me on why he needed to wait for a little longer. While I understand they are under pressure to deliver from one location to another, but this is not a way to talk to customers especially when I didn't deliberately make him wait! It was all out of my control. Furthermore, the store did not have any order tracker system that at least I can track and make a guess on whether someone has arrived or not. Upon phoning the store to raise the matter, I got the impression that if I received the food, then why I was phoning them back to raise the matter. Unsurprisingly, no one apologised. I would like to believe that this is something for the store...

Trying to order on your website but every deal advertised with pizza and 3 toppings or pizza and 4 toppings charges an additional £1.50 per topping despite saying upto 4 toppings included. This was specifically the winning deal.

So we called the shop to order that way only to have a lady claiming to be the manager answer the phone and say she was too busy to take our order and to order online which we weren't willing to do as the website has faulty pricing. Its such a shame this lady is involved in this shop as theres a guy whos worked there for years who couldnt be more helpful. The same lady last year told me i had to wait over 2 hours because i was to far for delivery and they were proritising orders closer to the shop despite them taking the order in the first place. No wonder you've got 3 stars and going down.

This is the last time i waste my time with Pizza hut.

I also emailed pizza hut head office about this 3 times...