Dolphin Fish Bar — Restaurant in Birmingham

No real co-ordination. Can’t be relied upon to have everything you ordered. Waited 10mins over the 25mins they said my order would take. Then they realised they had no kebab! They were more than happy to accept my order and take payment, but when I politely asked how much longer would my order take, I was met with a barrage of abuse. They seem to think everyone else has an issue and they do nothing wrong.

Unfortunately your recollection of events is inaccurate. It was the tone of which the server used. “I’m doing it Now!” Rather than, sorry for the delay, I’m preparing your order now. It is quite obvious your staff are in need of training and I mean this in the most constructive way possible.

With regards to substitutes your staff offered, I can confirmed they did, however, when I declined, I did sense dissatisfaction from their response and when I asked for a refund, which was kind of what you had to do, they looked surprised

Im not sure if you recall, but some time ago, I returned to your shop, after I realised your staff had under charged me and I called your shop and left a message informing you I would return so you could take the correct amount. I remember clearly it was you I spoke to when I returned. I hope this clears up any misrepresentation of my character when others read this review

Furthermore, I note you and other members of your staff were complaining about other customers, so I’m not the only one who had issues...

Been going to the Dolphin for a long time, but what I experienced last night was horrific. Whilst you may have good chips, customer service is appalling. Arrogance at it’s finest. If it wasn’t for customers you wouldn’t have a business.

I took my 3 yr old twins to get some chips at around 8.15 as we didn’t have time to cook and they were starving. One of the ladies that has a face on her like a wet weekend, loudly shouted, I can’t here with the noise, inadvertently referring to my twins that were just being kids.

I asked to speak to the owner and frankly he was just as rude. He basically didn’t care and when I said I don’t need this as I have a funeral Tuesday when I just came to get some chips for my girls, his response was ‘do you know how many funerals I have been too’. Narcissistic and rude. Remember who pays your wages.

I will from now on go to Dads’ Lane where they welcome children. If you have...

Came there today someone pushed infront in the que but staff seen that I had walked in but still chose to serve someone else, which I didn't make any point known, then I went to order there was someone who was on the phone when I got in there (customer) as I was asked what I would like ther customer raised his hand at me and said wait! Rude then I said to the person I was with let's go somewhere else as this is silly as the staff still choose to start shouting at me saying there is no need to be like this, but from someone pushing in the que when they knew we was there before them, to having someone put there hand in my face and get told to wait and the staff continue to serve that. Unprofessional. Rude, please check cameras today about quater past 12ish

Thanks

Food looked nice but I'm sorry I couldn't deal with how...