Nakodar Sweets & Snacks — Restaurant in Birmingham

The worst customer service I have ever experienced in my life. I will never ever set foot in this place again and I will continue to tell every person that I come across how terrible this ordeal was.

We have been in contact with the 'boss' of Nakodar catering since November where we had made our initial enquiry.

This then continued into December where we engaged in a WhatsApp conversation to confirm the details of the catering required for my wedding of 350 people and the food.

He then told us that we could come into the shop whenever we like to pay the deposit. We followed up again to ask whether or not he preferred cash or card and he said card is fine.

We arrived at the store in January to be told by another lady that our booking does not exist and she had no idea what we were talking about!! She allowed us to speak to the 'boss' on the phone who completely denied ever speaking to us!

We sent WhatsApp messages to him whilst he was on the phone to highlight the conversation but he continued to deny everything and said that he would call us tomorrow.

The way he spoke to my elderly mother on the phone was disgusting and caused her to have a panic attack once we got back into our car.

At such short notice (less than 2 months until the event) we didn't expect to find any other option but we definitely got lucky!

He showed no remorse and was not interested at all in providing any kind of solution. Avoid...

I ordered Samosas and Gulab Jamuns from this shop yesterday in the morning on the basis of the reviews. And the pick up time was 4:30pm as the order was big. I got my order ready for pick up at sharp 4:30 pm. Staff was friendly and accommodating. It’s a small place, clean but could be better. I am rating 4 stars only because of Samosa size was far too big. 50 Samosas were like 100 samosas in other shops. Taste was good but size of any item makes it presentable which was lacking. My guests couldn’t enjoy other food as one Somoza was like a meal. Gulab jamuns were awesome, taste, size and sweetness was just perfect. Quite a busy place. I would definitely order again. I recommend that you go and try out.

I have added the photo only to show the size. Nothing else.

I genuinely feel that owner of the business should check the reviews at least once a month and reply to the reviewers. Everyone is busy but we take time to write so that people see and come to try you out. Business becomes popular because of the feedback and reviews. Customer is a king in any business. We deserve at least a thank you from the owner and improvement on...

Avoid avoid avoid-1.. Som1 recommend us for parathaz.. Went there,empty shop did wait 30mins for 3 parathaz and 1 curry pakora which they reheated in the micro and 2 glass of sweet Lassi... 2 times asked how long n typical answer coming. . Orderd full portion of curry pakora n gave us chutney bowl size cup with 2 pakoraz dip inside and charged 5 pounds.. 2 glass of sweet lassi 3.50 each.. My misses asked first 2 pay when we ordered n man replied no problem later cz he knew if i tell the price before head they walk away. .

Really over price with small portions and the place is na even standard its a small takeaway na even a prop restaurant .. And further u can see recipient which is i posted.. Old typical Indian Unkle serving at the front and doing cooking at the back also..so dont embarrass yourself and your kids when especially ure hungry or with your kids....no even nearest parking when u come from different town That's the reason we realized this shop was empty n soon will be permanently closed with this sort of service, food n typical attitude ... Totally...