O'Neill's Broad Street — Restaurant in Birmingham

I visited O’Neill’s yesterday, having made a reservation for 4:15 PM. I arrived shortly after the reserved time, expecting a welcoming experience, but the entire visit left me deeply disappointed.

Firstly, there was no one at the entrance to greet or guide us to our reserved table. After waiting around 10-15 minutes without any acknowledgment, I approached a staff member to check on our reservation. She informed me—after an additional 15 minutes of back-and-forth—that because we were “15 minutes late,” our table had been given away. This was despite the fact that we had arrived on time and had been waiting for assistance from the staff.

I had invited friends to join us as we planned to enjoy the Arsenal vs. Liverpool Premier League match together. When I requested to speak with her supervisor, I was told that someone would come shortly. However, after waiting another 10 minutes, there was still no response. Finally, the staff member pointed out her supervisor—a short lady in a checkered shirt—who looked at us multiple times but made no effort to come over and speak with us. We were left feeling neglected, as though our presence simply didn’t matter.

After an entire hour of waiting, the supervisor finally approached us, informing us that a table was now available. By that point, we had already decided to leave due to the unprofessional and disrespectful treatment. When I expressed my disappointment, explaining that we had been waiting for assistance for over an hour, she bluntly responded, “I was busy,” and dismissed our concerns as if they didn’t matter.

As a group of brown individuals interacting with a predominantly white staff, I could not shake the feeling that we were treated differently. The disregard for our reservation and the dismissive attitude we experienced left us feeling unwelcome. This was an extremely disheartening experience that tainted our evening, which was supposed to...

O’Neill’s has been a great spot for me over the past 4 years, whether that’s for social downtime with friends and family or remotely working in a comfortable and friendly environment, very convenient being close to where i work and is always the go to for a breakfast with site team members and contractors or lunch meetings with the superiors.

Service is second to none, it’s unique in comparison to the surrounding bars, pubs and restaurants and the staff are always customer friendly and go the extra mile in delivering that feel good experience and energy.

Whoever is in charge of the hiring processes, hats off to you.

Food is always top notch and the wait times are never too long, shout out to James and Grace in the kitchen for their consistency.

Drinks selection you have plenty, I mean it’s an Irish themed bar so you know the Guinness hits a little different than other venues around, the best poured pint on broad st in my opinion.

Bar staff are fantastic, friendly, again unique from other venues, from customer engagement, diversity, aesthetics and work ethics, it makes O’Neill’s what it is and why it draws people back as regulars.

Staff appreciation to long-serving members Shae and Thorn, invaluable to the business, great personalities and top level customer service.

Mentions also to long servers Dave, Stace & Chris, always a pleasure.

Ryan & Nerica from the management team are always working tirelessly on shifts and are a credit.

Team leader Abbie is also a credit for her work rate.

Big thanks to the rest of the team too.

Live Bands, acts & themed events are regularly held for entertainment which is a big draw and are received well, live sport is shown across the venue, big screen, booths have tvs and other screens placed around the venue for convenient viewing, perfect for private bookings and easy use via the O’Neill’s app.

Highly...

Hi Stefan. Apologies I did intend to write a proper review rather than just the rating as soon as I had time.

Recently when at your pub we enjoyed ourselves overall and we appreciated that staff are working under difficult circumstances - especially with regards to trying to get everyone out by 10pm. That being said, when I asked at the bar at about 9:30/9:40pm ish if I could buy a half (which I feel I could have reasonably consumed in plenty of time to vacate by 10) the response was a bit abrupt and I don't feel it needed to be. Also a staff member who was delivering the drinks ordered on the app very much slammed the bottle and glasses down onto the table. No offer of an ice bucket or to ask how many glasses we wanted just plonked it down. Also ordering on the app doesn't seem to give an option to pay with vouchers which would be helpful.

Just to reiterate, I genuinely appreciate your staff are working under difficult conditions and the level of control and management they are having to have over customers at the moment must be far more than they ever signed up for. I appreciate how important it is to get everyone out by 10pm and you wouldn't want the penalty or loss of licence but if the customer is being nice then be nice to the customer that's all I'm saying.

Will certainly be back very soon. My initial 3* was probably a bit harsh so I have added a star....