Reflex - Birmingham — Restaurant in Birmingham

This place messed me about from start to finish.. I booked a karaoke room with them for a hen weekend, they called me 2 weeks before we were due to attend to tell me it had broken and offered me a refund..

I asked to have a table there, which they did, and said if the karaoke was fixed, we could go in there for free.. i thought it was great, perfect..

we arrived at the venue to have to wait to get in for about 10 minutes, we was then let in and told someone had taken our table and they needed to clear it, that took another 10 minutes, we then got taken to our table which clearly wasnt our table as it had different reservation times on it to what we booked and where just left there, i then went to the bar to get the £120 worth of alcohol we had been refunded to have to wait another 40 minutes just to get to the bar, as it was so busy you couldnt move.

when we got to the bar, the lady told us we couldn't spend the money behind the bar and would have to wait for a manager. This took a further 20 minutes.

By the time someone came over to us, i was very unhappy and told he would bring over the table packages drinks menu, and this took another 10 minutes.. we then decided to leave as it had put a downer on all our nights.

Long story short, i wouldn't book with them unless you want to be messed around and disappointed.

I won't be returning again, shocking...

Only giving 2 stars for the bouncers at the front door who were great. Got in with no problem and went to the toilet when we first got there. Being disabled I have a disability key for the accessible toilets which I used as the ladies queue was so long. Upon getting in there though the toilet was completely blocked and out of use so I told a security guard that was near the toilets. However he took my radar key from me (that I was given by the NHS) and disappeared??? I went to speak to the bar staff but they had no idea where my key went. I waited about 15 minutes for them to keep coming back and forth not knowing where it was, all whilst I was desperate for the toilet (and I clearly have a key for a reason but no one seemed concerned by this whatsoever) I decided to give up and speak to the bouncers at the front who were lovely and gave me one of their keys and I left to find somewhere else as it was a complete lost cause talking to anyone inside. Please do better for your disabled customers. It's not like we're asking a lot for an accessible toilet so we dont have to wait in the massive queue. Please train your staff better/be more aware of this and why people may be using your accessible toilets, especially if they have a key, they have it for a reason and definitely don't expect their key to be taken...

I pre-booked the karaoke room for 2 hours and then a booth with 4 drinks packages for what could only be desribed as a small fortune. The karaoke room was hot and smelly and the floor was sticky, instead was 30 degree heat outside and inside the room there are no windows, no aircon and was not even a fan although the club itself was cooler. Although the music selection was vast the volume of the music was so low that the majority of the time the music outside the room overwhelmed it with some tracks not even being able to be heard. One out of the two microphones wasn't working, we told the bar staff twice but nothing was done. We then went out to the booth and at the bar we ordered additional drinks packages but took an hour and a half and 3 reminders to staff to come to the table and it arrived warm. The coordinators were nice but seemed very busy. I would not book kareoke there again, its very expensive for the rubbish experience we had.

The club itself had a good selection of music but the bar felt completely overwhelmed and being served for a drink was taking 30minutes at a time which eventually caused our whole party to get fed up and leave very early which is a shame because we spent a lot of money in there and we have really enjoyed coming to this club...