Well I've never been so disappointed in my life and I've frequented many restaurants in my time. We booked a table in advanced seeing as we were travelling down from South Yorkshire to see a show and would be in need of dinner beforehand. On entering we stood in the doorway waiting to be greeted and shown our table but, although it was quiet and there were plenty of staff behind the bar near the kitchen, no one seemed to bother. We asked a young woman cleaning tables who went to tell someone and then after a minute or two, I found out later it was the manager appeared and showed us to a table which we didn't quite like so we moved. I always thought the S&L was a bit more up market than Weatherspoons but it appears to operate in a similar way apart from being able to book a table?? (You either order food and drink at the bar or use an app), so I ordered at the bar and the irony is you are asked for gratuity on payment - this before eating AND having to pour your own drinks from the bottle into your glass! Well we sat down and waited for our meals. On arrival, my wife noticed omissions from her dish as per the menu description, but seeing as it was like "window dressing" garnish, she rejected the offer for it to be corrected. My meal on the other hand, was disgraceful. I wouldn't have taken it to a customer if I was the manager looking at it (see photo). The description said "a succulent chicken breast..smoothered in...". It was far from it! My first attention was brought to the blackened end to the chicken breast then to the rest of the exposed breast (which wasn't "smoothered"), which was golden brown and dry looking. I cut into it, and the thing was soo dry drinking a liver dry wouldn't have helped to swallow it!. I jestered to staff accumulated around the kitchen/bar area and attention was brought to the manager who then selected a young staff member to come over a deal with us. Because of time constraints I decided to change my order for a bacon, cheese beef burger, making sure attention was brought to my customisation of no ketchup etc on it. When it was presented onto the hotplate for service (I could see plainly from where I sat), the manager, who could have fetched it, called over the young member of staff to deliver it to me. When it arrived I asked him to wait while I checked it. The burger had ketchup applied to the bun, there was burger sauce on it too which I had also said no to and, to top it off, the bacon, cheese and beef burger was replaced by a Southern fried chicken?? This was the last straw. The lad apologised (but it should have been the manager), I was offered a refund for which I was granted, but only for my dish. The omissions on my wife's dish were disregarded. The "excuse" given was "they are doing some sort of checks in the kitchen" ??? So, the experience was shocking, and my wife and I will never be recommending or setting foot in a Slug & Lettuce ever again. P.S. I'm not sure what their policy is on vaping in their restaurant, but I couldn't help noticing a young couple sat drinking cocktails drawing on vaps during their brief stay.