Tap & Spile Birmingham — Restaurant in Birmingham

Group of six of us ordered food after having multiple rounds of drinks in there. We had a gig to go to so ordered food with plenty of time to spare, 45 minutes wait we're told. Food was late and only three of the plates came out. We were told that the other plates were on their way. After an hour and a half we got the feeling that they weren't on their way. Other people were complaining, it was an absolute shambles. We were then told that the food wasn't coming and offered a refund as we had to leave to go to the gig, three of us having to go there on an empty stomach as we didn't have time to go elsewhere for anything to eat because we had waited more than double the proposed waiting time to end up not getting served. Why "it's coming" became "it's not coming" half an hour or so later I don't think we'll ever know, did the chef go home? Did she/he set fire to themself? Did she/he go for a smoke and fall in the canal? Who knows, they certainly didn't cook the food that we had ordered though. Hopefully the refund comes through but we should have been offered free drinks on the house for such a balls up, we'd come a long way to visit Birmingham and that level of incompetent bellendery is something that I just can't allow to slide. If you are hungry don't go here, spend your hard...

I am very disappointed with my experience today. I understand it is busy due to the commonwealth games but it doesn’t allow for lack of basic service.

Firstly we ordered our food, we were not told that the wait time would be a minimum of 45 minutes.

Secondly, we ordered food such as hunters chicken chips (2 of us on the table ordered them). Only one was asked what else he would like as they were out. We were both brought replacement items that we didn’t order with no apology and again only one person was asked what item they ordered and were given a replacement.

We were not given any cutlery, napkins or condiments like the tables around us were, when the food finally appeared (as said before with incorrect items) it was warm as though it had been waiting there for a while and one item was brought over 15 minutes after the other food.

Again, there was no apology for wait times or incorrect items. We also were not approached during the meal to ask how our food was.

The service the table beside us received was completely different.

Very...

AVOID at all costs. Myself and my partner went in for a drink as it looked okay from the outside. I walked not even yards to put my name down for karaoke and my drink was pinched. I asked if someone from behind the bar had moved it and the service I received was disgusting. The girl behind the bar started talking to the owner and laughing. The owner came over smirking at me and told me that it was my responsibility to look after my drink. I said I understand that but I walked not even yards for a few seconds to put my name down for karaoke my drink had been moved to another table far away from where I was sitting. The possibility of being spiked was high and the owner then said I’ve found your drink was it pink gin, I said yes. The owner then proceeded to try and continue to smirk at me and was annoyed that he needed to pour me another drink and told us that it was ‘coming out of his pocket.’ STAY AWAY owner would rather you get spiked then get you...