wagamama birmingham brindley place — Restaurant in Birmingham

Customer service is completely non-existent at the Brindley Place Wagamama.

We waited 25 minutes to be seated, and during that entire time, not a single member of staff acknowledged us, especially when the table we were finally sat down at was empty all that time. We had a reservation for a table of six, yet the waitress, Rosie, seemed entirely indifferent to her job; she was rude, dismissive, and showed no regard for us as customers ans not even a smile on her face when she greeted us.

When we were finally seated, we were inexplicably placed at a table for four, despite there being an empty six-seater table available. To make matters worse, Rosie then seated a couple and another group of four at that six-seater table – both of whom arrived after us. There was no apology or explanation when we questioned this; Rosie simply walked away.

We raised our concerns with Lauren, the manager, who told us that the couple who had been seated at the larger table were “regulars.” Neither Lauren nor Rosie acknowledged the poor treatment we had received, let alone apologized for it. In fact, Rosie continued to seat other diners at six-seater tables while we were left struggling at a table too small for our group. Eventually, we took it upon ourselves to move to an appropriately sized table.

Throughout the entire meal, nobody came to check on us or ask if our food was okay. The only person who showed any competence or consideration was Amrit, who seemed much more attentive and helpful than the rest of the team. We weren’t even asked about desserts or anything after our initial order.

Plus, my chilli ramen arrived without any chillies. This summed up the overall lack of attention and care we experienced during our visit.

I genuinely can’t comprehend how such basic mistakes were made. We did everything we could to plan for an enjoyable evening, only to be met with rudeness, disorganization, and a complete lack of customer service. It’s disheartening to be treated with such disrespect when we would never behave the same way toward others. We even saw them talking about us behind our backs after we complained! Just...

This is the only bad review I've ever felt the need to post.

Stopped in for lunch and this was up there with potentially the worst meal I've had, with the exception of a couple of dodgy kebabs at 3am.

Gyoza that were dropped into a deep fat fryer rather than pan fried, which had them resembling a deep fried pasty.

A Katsu curry with a curry sauce that hadn't been cooked out leaving it powdery and lacking any flavour.

Pickled ginger with too much salt in the pickling liquid (I'm unsure if this is done on-site or from "HQ")

A chicken teriyaki soba which was shocking, firstly it arrived about 15/20 minutes after my partners, when it arrived the chicken resembled something akin to an attempt my 9 year old niece would've produced, an exceptionally dry, thin, but somehow cold chicken breast that had no teriyaki sauce on it. We told the member of the wait staff, who at first suggested it was just the cut of the meat but then offered to have another portion of chicken made. We took them up on the offer and the result was the same, I didn't eat it. Also, the noodles which were served were standard egg noodles, instead of the soba noodles which were ordered. I didn't bother saying anything at this point and just ate the noodles served due to not wanting to wait or have the chef cooking me something after I could hear him moaning about my complaint loudly from the kitchen.

Finally, after the meal myself and partner have had bouts nausea and frequent bathroom breaks, with hers being far worse. Likely on account that she ate the chicken served whereas I didn't.

It is genuinely baffling how in a chain restaurant like Wagamama's, where most of the food will be prepared either in a central kitchen or to an exacting recipe from corporate (likely with the same suppliers nationwide) can go so wrong.

The only saving grace of the meal was the member of the waitstaff who helped us, a young man who removed my food...

First of all I already received some plain noodles and an ice lolly for my son as recompense for a poor experience and to cheer him up after he hurt himself. I want to make you aware that I believe it is an incorrect claim that Wagamama restaurants are kid/family friendly. I arrived on Thursday to the Brindley Place restaurant with my baby and my little boy. One other patron was in the restaurant. The waiter, Daniel, gestured loosely to where we could sit. I beelined to a corner seat with a back - my son didn't want a high chair and I am breastfeeding so this seemed most comfortable, and discreet. Daniel told us this wouldn't be OK due to the fact my buggy would be in the way (??? It was in the way of literally nothing) and that there was a show finishing soon nearby so the restaurant was about to get busy. I honestly wanted to leave immediately - this was a baseless ask and seemed unnecessary. I told him I was breastfeeding and therefore wanted to be discreet, plus that we would be quick. I also told him this made me want to leave, if it were not for my son being so keen for noodles. I therefore ordered just a juice for myself; put me right off my appetite. I did tell a manager who was kind to us, and another member of the team just back from maternity leave was especially caring and hospitable. But, I then witnessed another family have the same grapple with where to sit, with the team again being unnecessarily dictatorial. I assume management dictates this but let me assure you, I have zero desire to return to the family unfriendly restaurant that is Wagamama, and will ensure my parent friends also know what they may face if they consider coming here. The attitude stinks and needs work- lead with kindness and compassion not a jobsworth...