The Moseley Arms — Restaurant in Birmingham

Had a two night stay at the Moseley and can honestly say I wouldn't stay again . Its a 2 star but I think that's too many for them. The room smells musty and the bathroom as a pungent odour the window is cracked and the shower could do with a very DEEP CLEAN...

In addition, there was no remote control for the room. We were told that there are buttons on the side, and that you can get up and changes. Whilst this might seem a minor gripe, hotels should offer convenience and customer amenities. Casual flicking of channels is common practice, especially after a day at work. The option of changing channels from the bed would have been welcome when I was unable to sleep during the second evening.

Its a very noisy pub and our room was above the bar the. Thursday night wasn't too bad, as the noise stopped at a reasonable time but OMG Friday night they had a 30th birthday party and the noise was horrendous. The music was so loud and vibrating and the whooping and hollering girls added to the distress of not being able to get to sleep .

I rang down at midnight to ask how much longer this noise was going on for to be told that it was on till 1o'clock!!! My concerns were brushed with a comment that "it is a pub". Ironically, the member of staff taking my call kept asking me to repeat my comments as she could not hear me. She had to go to the end of the corridor. because it was so noisy!!!!!

When the music finally stopped, the guests leaving obviously had no regard for anyone trying to sleep so it was nearer 2oclock before we could finally get some sleep.

The Moseley may be a pub but it also offers accommodation. Had we been informed when booking that a party was on we would not have stayed. Guests booking really need to be informed if a noisy party is scheduled for a night that they are booking.

Additionally, if the hotel is not fully-booked, why place someone in a room directly above the stage? Or, if the hotel is fully-booked (or heavily-booked), why were guests of the party who were staying there, which we were told had booked rooms, not roomed above the din?

When checking out, I always strip bed linen off my beds etc and discovered pillows and duvets that had clearly seen better days. Asda and Tesco do reasonable priced duvets and pillows so really no excuse for such tatty bed accessories . As the room cost £75per night I think the least you deserve is a duvet that isn't dirty and torn and pillows only fit for a dogs basket .

Finally, I was told that the manager would be in in the morning for me to register my concerns. Come the morning a very pleasant young lady told us that the manager (Sharon?) Would actually be in at 4o'clock, long after I had left. I was told that I should call at that time and that the manager took complaints very seriously. Having now looked at reviews on TripAdvisor, this cannot be the case as the same problems are being repeated still.

Upon checking availability in the locale, it became apparent that the Premier Inn rate is considerably less than that of the Moseley Arms and that they have bedding fit for human use.

We, as a family, try to give local, independent businesses support instead of using a chain, but independents do have a responsibility to provide a reasonable product and good customer service, rather than cutting corners, half-arsing things, and resting on their laurels. Unless serious issues are resolved, people will, and should,...

The Moseley Arms, Birmingham: A Decent, No-Frills City Stay 4/5 The Moseley Arms offers a practical and generally pleasant experience for a city centre stay in Birmingham, earning a solid 3 out of 5 from my visit. It's a good choice if you prioritize convenience and a lively atmosphere over luxury, but it does come with a few caveats. The Good: Location is King: Without a doubt, the prime advantage of The Moseley Arms is its location. Nestled in Digbeth, it's incredibly close to major transport links like Moor Street and Grand Central stations, making arrival and departure a breeze. For those heading to the Custard Factory or O2 Institute, or simply wanting to explore the Bullring, it's perfectly situated for easy access. The free on-site parking is also a significant bonus in such a central area. Friendly Faces: The staff deserve a special mention. They were consistently welcoming, helpful, and efficient, contributing significantly to a positive overall impression. Service at the bar and check-in/out was always prompt and friendly. Pub Vibe: If you appreciate a traditional pub atmosphere, you'll feel right at home. The bar area is lively, offering a good selection of drinks. We didn't sample the full food menu beyond some snacks, but the general buzz was enjoyable. The Alright (and what holds it back from a higher score): Room Comfort (Just About): Our room was clean and had the essentials – an en-suite, TV, and tea/coffee facilities. However, it was fairly basic. While perfectly adequate for a short stay, the general wear and tear were noticeable, and a refresh wouldn't go amiss. We also found the sound insulation to be a bit lacking, meaning we could hear some of the pub's activity and fellow guests, though it wasn't overly disruptive during our midweek stay. Breakfast (Average): We opted for breakfast, which was convenient but fairly standard fare. Nothing to write home about, but it filled a gap before a day of exploring. It's an additional cost, and while not unreasonable, it didn't feel like particularly good value for what was offered. Noise Potential: While we didn't experience excessive noise, it's clear that on a weekend, with live entertainment running, this could be an issue for light sleepers. During our stay, the general pub chatter was audible but not intrusive. The Verdict: The Moseley Arms is a perfectly decent option for a short, functional stay in Birmingham, especially if you're attending an event nearby or just passing through. Its fantastic location and genuinely friendly staff are its strongest assets. However, don't expect a luxurious or particularly quiet retreat. It does what it says on the tin – a convenient city pub with rooms – and for that, it earns a...

This place is truly dreadful. Do not stay here. On arrival card swiped before you can see room. Booking was made with promotion of parking & food available. Neither was true. Car park was full on arrival at check in time. Was told just day drinkers & they couldn’t park there after 6. We could move the car later. We couldn’t. The vehicles never left so car was on street with broken glass, gas canisters & rubbish all night. But the worst was to come. When we returned after a fab gig at O2, the pub was thumping with loud music. It was midnight. We assumed it would stop soon. We got to our room. The door & windows were vibrating with the music. The sound was so loud the fabric of the building was shaking. There appeared to be no staff in charge. Our room entrance & the pub reeked of weed. There were not that many people in the pub for the thumping music. I’ve been to night clubs with quieter music. It was awesomely loud. The music stopped around 1.30. People eventually departed the pub at 2am. We eventually fell asleep. Room & en-suite was old but at least clean. Bed was comfortable. We awoke to arguments in the bar around 7.30 which sounded like others complaining. We hastily packed our bags. Upon swift departure no staff to be found. A guy filling the optics (who may have been staff) said “I understand the music was too loud” & laughed. We noticed several buckets collecting water gushing from the bar ceiling from the room above. No idea what was going on, but maybe the sound broke old water pipes. We hastily departed to find refuge & food. I have been in touch with the venue & with booking.com to ask to share video of shaking. No one is interested in seeing it. Do not stay here. Do not drink here. Do not eat here. Do not even park here. Sadly the good reviews are of a past existence of this...