Yorks Cafe - Paradise — Restaurant in Birmingham

We went for brunch around 1 PM on a Wednesday, and from the start, the experience was disappointing. We stood at the door for about five minutes before anyone even acknowledged us. When someone finally came over, they handed us two menus covered in coffee stains and told us to sit wherever and order from the QR code.

Upstairs, we struggled to order due to WiFi issues. Once we sorted our internet, we found that half the menu was out of stock—on a Wednesday afternoon! After finally picking something, the app wouldn’t process our order, so my partner had to go downstairs to track down a staff member.

Drinks arrived, and I ordered a strawberry iced matcha, expecting matcha with a strawberry syrup. Instead, it was a spoonful of strawberry jam at the bottom of the glass with floating bits of fruit—absolutely vile. A few minutes later, another staff member informed us they were out of flatbreads and asked if we wanted anything else. At that point, we just gave up.

When the food came, I had ordered an English breakfast, and the baked beans were rock hard—definitely not baked! After the meal, I went to the ladies’ restroom, only to find no hot water available, which is incredibly unhygienic.

To top it all off, when we went downstairs to pay (since their app barely worked), the bartender asked for our table number and told us it was £41—without even providing a receipt. When I asked to double-check and ensure we weren’t charged for the flatbread we never received, he literally laughed and said, 'We don’t do flatbreads here.' I showed him the menu where it was clearly listed, and he dismissed it as a typo. If it’s a typo, why is it on both the physical and online menus?!

An absolutely awful experience. Do not recommend at all. If you want a decent brunch, just walk two minutes down the road to Medicine instead. This place is a waste of space and might as...

Awful experience here. The music is so loud and if you’re sitting upstairs you simply cannot hear yourself think let alone anyone else you’re with. The food they give is like an appetiser they’re tiny portions, in the other yorks near broad street for example, you get much more food so they kept the price but reduced the portions and quality. Also the Turkish eggs is borderline offensive as it was just Greek yoghurt and eggs with a slither of bread, if anyone knows anything about Turkish eggs is that it’s coupled with a butter/paprika sauce and there was little to none of it and no dill. The coffee is ok here but the biggest thing to note is that they apparently have no wifi. People come to cafes to study, to plan trips, for meetings and as a cafe you don’t have wifi?? It was like I was a nuisance to them for asking for food, coffee, and they looked me up and down when I asked for the wifi. The wifi should be freely available to customers without asking but even when asked, they pretend they don’t have any even though they had four different York related wifi options on settings when I checked. I looked at other reviews and they mention the wifi too but it’s been several weeks since then and still having wifi issues? Maybe it’s teething issues but if you want a decent place to eat which is reasonably priced or god Forbid, a place with wifi, I’d recommend waylands yard the service is great there or medicine bakery in the mailbox. Also why in the world does a cafe have service charge especially when it’s so overpriced as it is? Also, what service? Grabbed me a coffee and my mediocre Turkish eggs and I suddenly owe service...

I don’t like to give bad reviews but when you read this I think you will see why. I have emailed them on 2 ocassions and they have not bothered to reply, hence why i am now sharing this. After being seated we ordered sandwiches and were then told they was no sandwiches today, would have expected to have been told that when I was given the menu. OK no worries I will order some bread and a side of guacamole, sorry can’t have a side of guacamole, but it is on the side menu. We then ordered chicken shawarma kebab which came and was raw. Obviously returned it and decided not to order anything else, my husband ordered the eggs with some sort of extremely dry pancakes which was supposed to have beetroot kimchi with it. Came with no beetroot kimchi. Again asked waiter and he said no problem he would get the beetroot kimchi on the side. Came back and said it is in the eggs, really, there was no beetroot kimchi with the eggs, so basically did not eat that dish. Ordered the buttered chicken which came on some very sloppy bread. Called for the bill and said we were obviously not going to pay for the eggs and the uncooked chicken. Manager came over and said I have deducted 25% off the final bill, this was less than the two meals that were supposed to be deducted. Called manager over again and then just took the chicken off. All in all could not be bothered to go through the whole scenario again so just paid the bill and left. Our waiter was lovely and it was so not his fault. Very poorly managed and spoilt our birthday celebrations. Ended up eating at the...