McDonald's — Restaurant in Bolton

I recently visited the McDonald's located at Horwich, and I was generally pleased with my experience. One of the most notable advantages of this particular McDonald's is its convenient location. Situated in a busy area, it is easily accessible and has ample parking space, which is a significant plus, especially during peak hours when finding a spot can be challenging at other locations.

Upon entering, I found the restaurant to be quite busy. There were a lot of people dining in and several others waiting around, which created a somewhat crowded atmosphere. Despite the busyness, the staff managed to maintain a good level of service. The lines moved relatively quickly, and I didn't have to wait too long to place my order.

The food itself met my expectations. It was freshly prepared, and the quality was consistent with what I have come to expect from McDonald's. Everything was hot and tasted good, which was satisfying.

During my visit, I encountered an issue with my order. One of the items I received was incorrect. However, when I brought this to the attention of the staff, they were very helpful and courteous. They promptly corrected the mistake without any fuss, which I greatly appreciated. The staff's responsiveness and willingness to resolve the issue demonstrated good customer service.

One downside to my visit was the overall busyness inside the restaurant. The high volume of customers created a somewhat chaotic environment, and it was a bit challenging to find a clean and quiet spot to sit and enjoy my meal. While I understand that McDonald's is a popular fast-food chain, it would be beneficial if the management could find ways to better manage the crowd during peak times.

Overall, my experience at this McDonald's was positive. The location is convenient, the parking is ample, and the food was enjoyable. The staff's helpfulness in resolving my order issue was particularly commendable. If you don't mind a busy environment, this McDonald's is a solid choice for a quick and...

This store is beyond a joke.! Ordered several times from here and had food missing or food that’s cold and not worth eating.! I thought that was the worst of it but nope tonight topped it all.! I was eating my food and had a couple of bites of my burger all seemed fine until all of a sudden a could feel a hair at the back of my throat, I had to fight with this hair to get it back up which hurt and it was a really long hair too which didn’t help.! I compared it to my hair and it was longer and a different colour just to make sure but it certainly wasn’t mine.! I phoned the store to complain about this and the person I spoke to well his attitude stunk and he had no compassion for what had just happened and didn’t seem bothered at all saying I’ll get them to wear hair nets okay. Then I said that’s not good enough your brushing under the table what’s just happened to me and the reply I got was “well what do you want me to do about it” and he said that several times too like he didn’t care.! Honestly the attitude was disgraceful and the fact he didn’t show any kind of remorse for anything has really made me angry. I now feel sick and have a horrible feeling in the back of my throat, so thank you so much McDonalds middlebrook you’ve sent out food with hair in it and not taken any responsibility for that and your staff member had the worst attitude towards the situation when still working in a customer service environment, honestly why do you employ people who don’t know what their doing or don’t seem to care about anything.! WON’T BE ORDERING FROM YOU EVER AGAIN…, I’ll also be taking this to head office and the food standards agency, you won’t be getting away with this let me...

Visited 03/07/2025, ordered via app for collection and when arrived went through drive through. There was quite a long wait time and the app although order confirmed when got to first drive through window was advised to pay again although no issues via app, which left me feeling I was being double charged although staff were polite and said I wouldn’t be, then had to wait quite a while as drive through was busy as service at window was going very slowly, the food order was correct apart from the six drinks that needed straws had none given, which isn’t a rare thing to occur as seems to be endemic of most McDonald’s you visit where the straw seems an after thought and hence why the straws missing and the very slow experience of drive through meant only four stars for the review at this location. On a side note well done McDonalds for bringing the double fillet o fish burger to UK, finally options I can go for as none of the burgers are either kosher or halal, the vegan burger isn’t anything to write home about...