Spagó Mediterranean & Seafood Restaurant — Restaurant in Borough of Fylde

Ah, Spago. Where do I begin? Perhaps with the £30 for 2 roasts and a bottle of wine deal they so generously advertised as an autumn offer, strictly excluding Valentine’s Day, of course. Because nothing says "autumn" like reminding us that this non-existent deal isn’t available on February 14th.

Naturally, seeing this enticing offer plastered on their website, we decided to head over for a Sunday roast in June. A perfect plan, right? Wrong. Upon arriving, I eagerly asked the waitress for two roasts. Her response? "We don’t do roasts anymore." The table behind us chimed in, "We made the same mistake." The waitress, seemingly used to this charade, added, "Yeah, we get asked that all the time."

Really, Spago? You get asked that all the time because your website is still falsely advertising the roast deal. When I pointed this out, the waitress could only muster an awkward laugh and a quick escape. Classic.

With no roasts in sight, we were forced to order from the regular menu. And let me tell you, it was a financial leap. The regular menu prices were much more expensive than the imaginary roast deal. To add insult to injury, the regular menu didn’t even offer roasts - so disappointing :(

The waitress suggested the ribs to my boyfriend and assured us it was a "generous portion." When they arrived, they were more like a starter with just three bones of meat. I was baffled as to why she even mentioned the portion size. The lobster ravioli was equally disappointing, with the taste of lobster almost non-existent.

We went with a third friend who is gluten intolerant. She was told by the original waitress that they had gluten-free bread. When we tried to order it, a male waiter said, "We don’t do gluten-free bread," leaving my friend confused. He soon changed his mind and magically came up with a gluten-free garlic bread alternative that he previously denied existed.

We had to ask twice for the outdoor heater to be switched on. And we asked for the bill three times before it finally arrived at our table.

The only good thing was their goat cheese garlic bread.

A Sunday outing which we were hoping to cost £15-£20 per person turned into a £35 per head spend. And not a Yorkshire pudding in sight!!!

So, Spago, here’s a tip: if you’re going to lure customers with a roast offer, maybe, just maybe, you should actually offer roasts. Or at least remove it from your website! Until then, I won't be in a...

Date of visit 30/05/21.

Having travelled to Lytham to find a place to eat, we observed the menus outside each establishment before finding this one particularly appealing. Understandably the google page says reservation only (though we did not check this beforehand) however, it is a mistake to then place a menu outside of the establishment to entice customers to come in to see if they can have a table arranged for them. - Mistake 1.

Standing at the entrance of the pathway to the restaurant for several minutes, we had two waitresses both walk by us multiple times, not engaging with us, even when making direct eye contact. After both of these waitresses vanished we decided to walk inside and stand by the desk clearly laid out for customers to stand by.

Standing at this desk, another (third worker) was stood beside the podium, had looked in our direction, but continued with whatever had been occupying them. (Not a single word had been said to acknowledge our presence yet).

A fourth worker walked over to the podium, looked at us, placed a receipt onto a metal spike and turned around and walked away, (still, not a single word has been said to us).

Finally, upon walking out after encountering this horrible service, one of the first waitresses said "Thank you", clearly not having remembered us walk inside. We explained that we had not even been seated yet, and how several staff have completely blanked our existence. She explained that 'we are all allocated separate jobs, we have somebody who is stationed on seating customers'. She then sent the person in 'allocated this task' and they then asked us if we had a reservation. After saying no, we were told no tables were available and so we left.

The issue here lies with the fact that these 4 members of staff did not know whether we had a reservation before they behaved in this manner. If I had, have reserved beforehand, this would have still been the treatment that we would have received. If it is true that staff are 'stationed' and therefore are not allowed to interact with potential customers, then this is a disgraceful way to run a business based in the hospitality industry. Otherwise, the staff here are incredibly poorly trained, and are unaware of how to even acknowledge customers. Extremely poor service, again, without even being aware whether we had booked a...

Went this evening for my birthday. Apart from the fact that the outside restaurant area was filled with a screaming, drunken, baying mob celebrating someone else's birthday, we decided to stay because it allows dogs in the outside area. Mistake number 1. We ordered a cocktail for me and a half pint for my OH - and still didn't leave. Mistake number 2. We had starters - mine was lovely but my OH said afterwards that his crabcakes were tasteless - but he didn't complain (he's not the type!). Mistake nunber 3. When my main course of duck arrived, ordered to be pink, it was so overdone my jaws were cracking trying to chew it. They replaced it - and we stayed. Number 4. The replacement duck was so raw I couldn't saw it up with my cutlery. You guessed - number 5; we didn't leave. Asked to see the manager and the waiter asked me if anything was wrong; I said "yes" and asked to see the manager again - waiter looked at me as though I'd sprouted a second head and walked off. Manager came and I showed him the 'duck-no-sawing' trick - he replaced the duck with my request for linguini; I figured, Italian restaurant; surely won't screw-up lingini? A massive portion of spaghetti arrived, complete with poached egg on top, and it was as though the 'chef' had forgotten how to make a cream sauce and used glue instead, along with about three tiny cubes of pancetta. By this time I was too uncomfortable at complaining to complain. Number 6. Sent back the whole plate with the answer to the question, 'is it ok' being, 'I'm full.' So, for two starters, one good one tasteless, a cocktail and a half pint, one main course that, according to OH, was also tasteless (mine was not charged for), a bowl of chips, a bit of veg, and a bottle of water - £63. If you have money to burn and no taste whatsover - this is the place for you. Left my birthday meal feeling utterly dispirited and very angry. Have given it one star for the calamari and, being terribly English, for the bowl of water they...