Kiln Restaurant — Restaurant in Bristol

A MEMBER OF THE MANAGEMENT TEAM AT THE DOUBLETREE HOTEL NEEDS TO READ THIS! I travel regularly with business and use Hilton Group hotels extensively. The experience in the restaurant in this hotel rates as one of the worst. It was nothing short of chaotic. I was asked to check what I’d ordered 3 times. I witnessed it reach the stage of a comedy sketch with those around me also ordering and reordering their meals. I received my starter after just over an hour by giving a 10 minute ultimatum - either we get it or we leave! The starters arrived in time to prevent us following through on the ultimatum. 25 minutes later the main courses arrived. One was freshly prepared and piping hot, the other had clearly been sat for sometime and was cold/lukewarm. By this time it was too late to leave. I’m writing this review whilst still sat in the restaurant. We have been offered drinks on the house. Sadly not enough, we won’t be...

Attentive service from Nikos! 😃 Thank you. He looked after us superbly, and was warm and welcoming. On the whole the food was excellent, lovely soups and baked Camembert! Caesar salads were excellent. The only let down was the chips, which is why the food scored a 4. Thank you again for the...

It was late and quiet when we ate dinner, which was great, but our waiter barely spoke English and all you could do it point at the menu and hopefully not want to customize it at all. I had questions and just got blank stares.

Breakfast was amazing though with the ladies...