The Mall Deli — Restaurant in Bristol

Review is not related to the quality of the food or service. It is a reflection on them no longer allowing paying customers who use their seating area to use the toilet. Legally I thought they had to provide toilet facilities if you are sat down to eat but they must get around that because it's outdoors. Please reverse this decision as you already have the facilities

In response to your reply, as I can't seem to reply directly, I appreciate you responding to me. The 1 star review reflects how not providing toilet facilities (which you actually have, and just need to allow people to use) can affect people. You may only have a perch table inside but you have 3 tables with chairs outside

From my knowledge Clifton village only has one public toilet which is a 7-10 minute walk away for someone able bodied, a potential 20 minute round trip. In my view it's important that businesses don't shirk their responsibility in providing toilets and it's actually counterintuitive for you not to provide them, as you're essentially forcing people to leave.

In terms of asking your staff, I did, I spoke with two of them who said I couldn't use it, but had to go to the public toilets. There wasn't a reason given however I didn't ask.

I am more than happy to increase the review, if you do end up changing...

We have always enjoyed the Deli's selection of lunch time delicacies, but we recently used their party catering side of their service and were really impressed!

Josie (manager) was so helpful and accommodating to guiding us to a decision on what to order. Their canapés were lovely, served in recyclable, stackable trays, my favourite being the rare beef with horseradish in puff pastry minibus. We took a charcuterie platter that was devoured and the chicken liver pate was very moorish. I was invited to taste a selection of cheeses to populate a couple of cheese boards, artfully dressed on wooden blocks with fresh figs and grapes. I was amazed at the range of cheeses available, more than we normally see at the Deli counter. The Deli have opted to source and stock only local UK-based cheeses and have fantastic "equivelants" of all the famous European cheeses. I was supplied with helpful/interesting tasting notes and it was lovely to serve a cheese board full of new cheeses that I knew I liked... As did our guests!

Josie and the team were absolutely wonderful, from ordering through to delivery and dressing the cheeseboard. I wholeheartedly recommend trying the Deli for parties as well as...

They have SOLD the product, which passed sold by date by 11days. I only noticed it when I came back home. So when I called them to inform this, the staff told me that as most of customers are happy to consume products with passed the sold by date, there is nothing wrong with them selling it (She reluctantly offered a refund though). I understand it won't kill me eating the product sold by date, but it is different matter if the shop SOLD the OUT OF DATE product without notifying you. They should have noticed the customer if that is ok with them first. I would not shop there again nor recommend it to anyone. Salad taste blend too. It is just expensive...