Massarella Coffee Shop — Restaurant in Burnley

My two grandsons, aged 16, sat at a table whilst I waited for my order at the counter. I saw a lady behind the counter looking at my grandsons and asking the man making the coffee who they were, with a grim look on her face. I said "They are my grandsons". She grimly replied, " well "they" come in out of the rain, sometimes bringing in MC Donald's!" We do not live in Burnley so definitely do not go in there frequently. How dare she assume all young people have no manners! My grandsons have excellent manners and were just sat waiting for there drinks. I did not appreciate them being glared at and talked about so loudly. I later found out she was the manager! Her customer service is dispicable! We WILL not be going...

I was very dissapointed with our visit to the cafe today, we took my 94 yr old mum xmas shopping had a lovely morning, i ordered chips and gravy they do not do gravy its a cafe !!!?, i ordered a bacon teacake they had no teacakes, i asked for a jacket potato they were not ready, the curry was not ready . we recieved a bacon sandwich for my mum and i would not feed it to my dog, it was cold and over done,she did not eat it. i have had issues with this cafe before and the manager refused to speak to me. I was not prepared to complain as the manager does not care.

i will not visit there again and am surprised there are no...

We walked pasted a few times on Tuesday, cafe was very busy which we thought it must be good. Soon as we walked in we was greeted with a young man who give a 5* service. The food was excellent the atmosphere was better than the other cafés I have been to in Burnley. Nothing was too much for the staff at Massarella's just Excellent service, excellent food and a quality all round establishment. This is now my go to cafe in Burnley!

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