Pret A Manger — Restaurant in Cambridge

As a regular Pret customer, my regular experiences at Pret are great though I feel as though this situation in particular needs to be mentioned - I visited yesterday (02/10) before my trip to London though just having been hit by a car and off my cycle, I had been warmly welcomed by the staff (in particular, Anne) who gave me a seat, my drink, anti-bac wipes for my wounds as well as comfort. I was shaken up. A very considerate gentleman (Marcus) who was too a cutomer, came to comfort me but also gave me advice as well as painkillers. It is moments like these that make me grateful to live in such a place. I appreciate the helpfulness of the staff and the kindness of people such as Marcus - I am on the road to...

Asked for a decaff latte along with some food items to eat in. Took a sip of the latte and all I got was the awful taste of salt! Took it back and asked for a new cup after explaining what was wrong. Other coffee thrown away new cup made, except she gave me a black decaf before even asking me what the drink was! Didn't seem to understand what I was saying and asked someone else to make it while proceeding to go out the back in a huff. Lady next to me got a drink she never even asked for, then the server continued to insist that she did ask for that drink despite, the lady say ing she'd never had that drink in her life and didn't even know what it was! Poor form Pret, you...

I’ve just been to Pret opposite Cambridge railway station, Tuesday 20.08.24 3.30pm. A male and a female were serving, there were no other customers waiting in front of me. I got served by the female, and I asked for a regular coconut latte, extra hot. Once I left the shop, I discovered the latte was barely hot, more like warm. I couldn’t go back as my train was due to leave. Why don’t staff in these places pay more attention to what their customers are saying, rather than be preoccupied with chatting to one another. There are other coffee outlets nearby which I’ll...