Black Gold HS — Restaurant in Cheltenham

Just came here near to the Nationwide for the first time today, I asked for an iced latte and got a takeaway cup that was full to the top of the actual lid, I didn't mind as I felt is was generous they gave us so much coffee! However it was starting to spill so I asked if they could give me a bigger cup as I worried it would keep spilling, I had the most patronising response from the worker, she said in the most condescending tone that as long as I don't 'jump up and down' it shouldn't spill and that nothing would happen and then started to raise her voice at me saying 'you will be absoloutely fine' as if a mother is telling off a child. She went on to be so rude that my friends and family couldn't believe that she was being so rude to me. I said why do you need to speak to me like that as I only asked for a bigger cup and I know I wasn't rude in my speaking to her when asking and she started to raise her voice at me again. I said okay I'm just going to leave now and she started shouting at me to stop walking because she had more to say. My brother in law and sister said politely to let us leave as she was being rude and then she went on to show that she was pregnant and she said maybe this is the reason she was being so rude. This is no excuse, I wasn't being rude at all I've worked in hospitality myself and I would never ever be rude for no reason at all when all I was doing is asking if they had a bigger cup for my drink. As we left she told her staff that we are banned from coming in ever again and we wouldn't get served if we did. She was the only member of staff that was unruly and confrontational for no reason. This was at 16:45 on 22nd June 2024 so you can look and see who was on shift then. Even if you ask the other members of staff they will explain how she went from 0-100 in a matter of seconds. You need to do better...

This is very expensive for what you get; don't get me wrong, we had lovely food and service. The brownie and the raspberry shortbread were lovely.

We ordered matcha teas, this is the first time I have ever had a matcha tea made with milk, highly unorthadox and what a disgusting taste! A bit worrying as well that allergies or intolerances weren't asked for...if you're lactose intolerant, avoid their matcha tea.

Looking around at the food people ordered, paninis cost up to £6.20 and look incredibly flat with no garnish other than greasy-looking crisps...

On the other hand, the jacket potato's people were ordering looked good; but, I'd question the value of the portion size for up to £7.20...

A side note, one of their chilled displays was covered in condensation, I would not order any food from that cabinet; it's a prime breeding ground for bacteria or other micro-organisms.

It was nice to try somewhere different, but I would happily not return until Environmental Health have done a thorough inspection and their prices or value for money have been...

Dropped into Black & Gold for a drink & bite to eat today. Upon ordering we were told there would be quite a long wait for food which we were fine with. Drinks took equally as long to come out though (the place wasn't really what I'd call "crammed" but the staff did seem quite rushed (perhaps short staffed).

Anyway, drinks arrived and were of good quality, Cappuccino was too hot but was OK. I ordered a Jerk Chicken Panini because I was after something with a kick in. It tasted more like BBQ so I wondered perhaps I had been given the wrong one or they used the wrong sauce. The Panini was ok overall just not what I expected. A good price for everything and I imagine it's a much nicer experience during...