Chizuru Tei — Restaurant in City of Edinburgh

Hi I am leaving a note here for the experience of delivering today 30/03/2025. Spring has arrived and we were all very busy. I picked up 2 deliveries this evening. One for Morningside and the other for Peterstone place. Both in Edinburgh. As a rider, I don't know how long the order has been sitting, or when the order was placed. As I receive the job on the app, I decide whether or not there and then, to accept and make my way to you. On this occasion I was riding from viewforth which isn't far at all. On arrival, I saw two customers waiting, and I know it's a narrow walk in, and you don't want the door open for too long. As I checked my phone, I saw my two orders, I decided to confirm orders and proceed to put both orders in my thermal bag. I was stopped by (the Mother of the house) and handed an initial small white bag with one of the orders. I said I have two orders here and sent on my way. This is NOT a complaint or criticism, it's feedback for yourself about my experience. Sunny, busy, but like you you want a great dining experience and I want a great delivering experience. I had to pick up another order on my way to Morningside. So I had 3. 2 from you. Now I don't know what is in the bag and I don't know how long the order has been placed but when I arrived at Morningside, the main brown bag was seeping and torn from the bottom. I did ask the customer to check to make sure they were OK and there order. The customer said it's fine. As soon as I complete order, I cannot go back. So I don't know if the customer has contacted you. Another reason is I have little sauce bottles in my thermal bag, which I didn't notice, and possibly was from the customer at Morningside. Did they need this sauce to have a satisfactory quality experience 🤔 could I have been told to ride a bit carefully due to the contents of said delivery, but hindsight is great afterwards. Is it a packaging issue? I don't know I just wanted to let you know, because I didn't notice the little sauce bottles in my bag until I got to my third delivery. Anyway, I hope we can both learn something today. I will try to be more patient, try to pick my moment when it's busy to make sure I have everything I should be delivering and the contents of the delivery incase riding with extra care is needed. Please read this as your worker who delivers giving honest feedback to help prevent issues for our customers takeaway...

The Bento Box has came back to this restaurant. So, on 22nd November 2023, my wife and I visited to eat the Bento Box for our lunch. We ordered two different Bento Box. Two Bentos were very good! We remembered Japanese Bento Box. So good! All staffs were also very kind as usual. Looking forward to visiting again soon. Thank you!

After a long time, I had lunch at Chizuru-tei today on 30th June 2023. All staffs and foods were very good as usual.

On the very cold day of 27th November, I wanted to eat a very warm Japanese Udon in there. This restaurant offered the Beef Udon (肉うどん) to us. It was very very good. After eating, we warmed up! All staffs were very warm hospitality for us. Looking forward to visiting again soon to this real Japanese cuisines restaurant! Thank you!

On 15th January 2022, we visited this Japanese restaurant for our lunch. All staffs were fine and very good as usual. All meal dishes were also very good. Looking forward to visiting again soon! Thank you!

Today I visited this restaurant with my wife after easing Lockdown. The owner and staff were fine and the taste of foods was very good as usual. I will come back again soon.

On 25th Christmas Day 2019, we visited this restaurant for our dinner before Lockdown. We enjoyed very much the meals as usual. And owner and staffs are also very very kind as usual. During Lockdown, they are managing Takeaway...

We visited on a Saturday afternoon after doing some shopping in the local area - we were very impressed with the range of delicious Japanese dishes on the menu, the fact that we could BYOB if we wanted to. We were promptly sat down and given menus - after ordering we were told that the sushi kitchen was going through a busy spell and that the food would be a while - though this was communicated to us clearly, at the time, we were still a little disappointed as the restaurant was busy when we arrived but in the time it took for us to get our food, the restaurant had emptied completely, so we were the only customers in there once we had our food - it took over 30 minutes to arrive as the kitchen was busy fulfilling delivery app orders. Admittedly I was slightly hangry by the time the food arrived. All that said - the sushi was exceptional, all freshly prepared with great care and nicely presented. It was very good value and delivered with friendly service. Visitors should note that it...