Flatbread Turkish Bakery House — Restaurant in City of Edinburgh

Back in January my wife, baby daughter and I went here for lunch. We chanced our luck and didn’t book and thankfully we were able to get a table without issue. There was just enough space to navigate the buggy. We were pleased to see the sign on the toilets to say baby changing facilities. However, this is false information because when you go in there is absolutely no facility for baby changing. Thankfully we were in no desperate need to change her nappy but if she had done a number 2 we would’ve have to of left. Anyway, our main server was very friendly and the others were fine. Our baby sat in the buggy whilst we ate but we weren’t offered a high chair, I am assuming because they didn’t have any. Our waiter was captivated by our daughter just as much as she was of him. As much as it was nice that he was interacting with her we felt he was a bit too much, especially after he started touch and kissing her hands. I mean, I know she is cute, but that’s a little too far. We don’t know you. My wife was straight to the hand wipes which was maybe unnecessary but you never know what he’s been touching. The menu has a lot of fillings for different flatbreads. We opted for a flat bread each and shared what I think is called a Shawarmacun (could be wrong). The flat breads were enjoyable and at a fair price. I have never had something like this before so I have nothing to compare it to. Is it better than a pizza - no, but very nice nonetheless. The Shawarmacun was fine but not as tasty. My wife was gutted that they ran out of the garlic mayo so we got the chilli and the minted yogurt. The chilli was surprisingly hot. I was looking to try the authentic Salgam Suyu but I was told by a different waiter that I shouldn’t get that because it requires an acquired taste and not many people like it. I was like “eh okay, I’ll have a glass of water then.” We shared a baklava for desert which was pretty good but I’ve had far better textured and tasty baklavas before. It was a decent portion size so that’s good. Overall we felt that it was reasonably priced. The food was nice but weren’t blown away and the service needs touched up. They should remove the baby changing sign because they shouldn’t advertise something...

Update based on the restaurant's response

The restaurant's response is poor and it's a shame to see them not taking accountability for their error. Instead they are proposing my review is deceiving and not true. They might argue that I can't book for 8 people online but they approved the reservation and also they should answer their phone as I rang twice and got no answer. The booking confirmation email is on this review now, as they wished. The same email I showed them on the day and the one they didn't care about. I tried to call to book a table a few days before, and wasn't able to get through to anyone. So booked a table for 8 people on their website and received a confirmation email.

We turned up on a very busy Sunday morning and there was no table ready for us and they claimed they didn't have a record of my booking.

We waited a little while and the staff did their best to get a table for the 8 of us.

Our food and drink took a while to come, but understandable given how busy they were. There were also a couple of small mistakes in the order such as how the eggs were prepared and a wrong drink.

The staff were hard working and friendly despite the pressure they were working under, but it was a shame that the booking meant nothing. In the end, they managed to give us a table but there could have easily been no room.

When I questioned them on it and showed the confirmation email, they gave a weak excuse saying they had a busy week and weren't checking the system.

It seemed they were aware of the booking but maybe chose to ignore it and just gave away our table.

If businesses are offering online bookings, they should honour...

Went here for brunch, we had booked a table beforehand as it was a weekend. The cafe was pretty busy when we went in but not overwhelming. There was an issue with the booking system which is obviously no one’s fault. It took a while for staff to take our order but then we waited and nothing arrived - not even water. Meanwhile several tables were served their meals around us, including ones that we thought had arrived around the same time as we had. We did go and check in with them a couple of times but both times they hadn’t started making anything, and at one point they came back to ask us what we had ordered. On our last trip up to the counter almost an hour in, we asked if we could cancel the order if they hadn’t started it, and they said it was fair enough. I’ve never had to leave a cafe without eating before, and it was a shame as the food looked really tasty! Just wanted to express our experience, I’m sure it’s a lovely place otherwise but I can’t...