We arrived at TGIs and were sat very quickly, it wasn’t that busy when we first arrived but it definitely filled up, the poor girl serving us was rushed off her feet with over ten tables and pretty much everything we heard her telling the other tables was apologies. We ordered our drinks and after 15 minutes of waiting had to pull her aside to order our mains. Just to point out I ordered the sweet cocktail and it was full of seeds, i couldn’t drink the drink because I kept getting mouthfuls of seeds! We ordered a single sesame chicken starter and then two sesame chicken mains and a chicken burger. The starter came after 30 minutes of waiting and we were shocked to see only 7 pieces of chicken to say it cost £10. We then waited another 35 minutes for our mains to be brought out and while the plates were red hot the food was cold, clearly they’d been sat under a heat lamp for a long time. My mother ordered the chicken burger and to say it cost her £23 the portion was tiny! The piece of chicken was half the size of my palm and burnt to a crisp! Upon seeing it the waitress immediately apologised and took it back to the kitchen to be remade but after 20 minutes we had finished eating and she was still waiting and in fact I started to feel quite ill so we said to forget about the burger and we would pay and leave. The waitress was kind but perhaps the management need to help her out slightly! She took the burger off the bill but that was all she did and seemed to think that was compensation enough for a 1 hour 30 minute wait for cold food and a missing meal, despite us not even receiving the burger in the first place! We had somewhere to be after so just chose to leave it and when she asked if we had a nice time we were honest and said no it has been a disappointment and all she did was tell us to leave a review because it would do more than her passing on the message! Two of the tables next to us asked for a manager to speak to, one of them had their side brought out after everyone had finished eating and the others were waiting over an hour for their meals too. Not to mention the staff kept arguing with each other. Overall, tgi chicken is amazing but I’m definitely gonna resort to ordering it from Iceland because this branch was an utter disappointment. We paid £80 for two bad meals and left feeling ill or hungry.