PizzaExpress — Restaurant in Cotswold District

Excellent friendly welcome, with the team member asking on arrival about allergies, which we had in our party. Both my children have multiple allergies (my daughter has an epipen) and are always well catered for at Pizza Express. The allergy menu was given alongside the vegan menu (we had another member of the party eating vegan food) , the kids menu and normal menu. It was easy to check through the meals for allergens although I did notice 'tree nuts' were lumped together- perhaps this would be feedback to pass along to HO that identifying which tree nuts are present in dishes would be a further step forward for those with allergies. We wrote down all allergens for my children so it was flagged up for the kitchen immediately. We ordered with ease, making a few amendments (e.g. no hummous with the vegan dough balls due to sesame allergy) although with a different waitress. Food arrived and enjoyed by all. Our pizzas had tomatoes on them to identify vegan cheese. Food was hot, delicious and we felt very safe and well looked after. I miscommunicated with the waitress about bambinocinnos and cows milk were ordered instead of oat milk- my fault entirely but easily rectified and all in all a very easy, stress free, enjoyable experience eating out (which is a rarity with multiple allergies). I wish other restaurants were as transparent as PE. Thank you again to Cirencester staff- both front of house and kitchen staff, we will be back again next time we stay in...

Good start with a nice young lady called Robin taking my order and properly listening to what I asked for. Even checked back since what I was ordering was pretty spicy.

Unfortunately though, 32 minute wait for Dough Balls, 2 other members of staff ignored me, and my main arrives! The chap went to get my dough balls which had obviously been sat around since they were just about warm. Not hot enough to melt the butter.

So then Robin very nervously brings the Calzone to me. I ask if it's a fresh one, she isn't sure, but checks. Told it's fresh, but it really isn't up to temperature. I'm pushed for time so I ate it, but overall this place is average.

I can't fault Robin, since she's great with customers and dealt with a huge order on the table next to me, where the kitchen/servers let her down on that order too. Something/someone went very wrong, on multiple orders, and that dumps the staff on the floor in it.

One other thing. When the main arrived before the starter I asked to talk to a manager, or whoever was in charge. They didn't bother coming over. That's really poor customer care when something has gone wrong.

So, food good. Some staff good, but let...

First time visiting in a while,as it was my grandsons 6th birthday we booked a table for 6 adults and 2 children, so we booked it for 6 o'clock we arrived and seated very quickly took our drinks and food orders within half an hour,,, it was valentines night so it was very busy which we expected so we were prepared for a little wait any way our drinks arrived straight away, just over an hour later and our starters arrived (4 adults,2 children)we then waited over an hour an half for our mains which at this point was 8.45 so the children were getting very tired and then 45 minutes to put some ice cream in a bowl for children's desserts so it was 3 and half hours from start to finish which was a long time,but during this experience a gentleman server did apologise once but a tall lady ,short dark hair and glasses was so rude and abrupt ,I felt very sorry for majority of the staff for dealing with upset customers it was very chaotic and very...