HAUTE DOLCI — Restaurant in Coventry

My experience at Dolci left much to be desired. I visited on Friday afternoon (29/12/23), and the staff's competency was a bit questionable. One member seemed quite knowledgeable, but the other was clearly struggling. When we asked to check the bill due to our confusion, we discovered a sneaky service charge that hadn't been mentioned by the staff or on the menu.

Moreover, there were some items missing from the menu, leading to a back-and-forth discussion with the staff and another couple to figure out what was available. While I understand that such mix-ups can happen, they did contribute to a growing sense of frustration.

The final bill came to £34.63 for two people, covering two cookie dough's (one with extra sauce) and two milkshakes. Honestly, that seemed a bit steep to me. As we went upstairs, we found the area initially pitch black, which didn't contribute to a welcoming atmosphere.

The speed of the food service was a bit inconsistent. Three of us got our orders reasonably quick (10-15 mins), but one person had to wait an additional 15 minutes, making us wonder if their order had been overlooked. The additional sauce that was paid for was missing and had to be asked for, we also received a bottled drink with no means of removing the cap. Despite these issues, the food itself looked and tasted good, though I questioned whether it justified the £34 expense.

The restaurant, while conceptually attractive, showed signs of wear and tear like torn seats and cracked tiles. A refurbishment could certainly enhance its visual appeal, putting it on par with places like Heavenly Desserts.

To add to the disappointment, upon leaving, we discovered that the advertised Christmas and New Year dessert promotion (25% discount) hadn't been applied to our bill. This, coupled with the poor service and perceived expense, solidified my negative opinion, resulting in the two-star rating.

I would instead advise anyone looking for a dessert restaurant to consider walking a little further to Heavenly Desserts where things are a bit more organised and...

HAUT DOLCE COVENTRY

Nestled in the heart of our city, Dolci is an enchanting haven for dessert aficionados. As I stepped into this whimsical oasis, I was embraced by the alluring aroma of freshly baked pastries and the sight of vibrant displays showcasing an array of tantalizing treats.

The ambiance at Dolci is nothing short of magical – an amalgamation of chic sophistication and cozy warmth. The soft glow of golden lights accentuates the elegant décor, adorned with charming accents that transport patrons to a realm of pure indulgence.

But it's not just the ambiance that captivates; it's the symphony of flavors woven into each delightful creation. From intricately designed artisanal cakes to delicate macarons bursting with flavor, every offering at Dolci is a masterpiece crafted with precision and passion.

I found myself drawn to their signature dessert, the "Caramel Dream Cake." Layers of moist sponge cake interlaced with velvety caramel frosting danced on my palate, leaving me in a state of sheer bliss. And let's not forget their gelato – a heavenly concoction of creamy richness that left me craving for more.

What truly sets Dolci apart is their unparalleled dedication to quality and innovation. The friendly staff, well-versed in their craft, are eager to guide patrons through a symphony of flavors, ensuring an unforgettable experience with every visit.

For those seeking an escape from the ordinary and a journey into a world of sweet decadence, Dolci is the quintessential destination. Whether indulging in a solo sweet retreat or savoring moments with loved ones, Dolci promises an extraordinary escape into the realm of delectable delights.

In a nutshell: Dolci is not just a dessert shop; it's a captivating voyage for the senses, where every bite is a celebration of sweetness and...

Heavenly desserts?? More like HELLISH service!

What terrible service! We visited this evening. The man downstairs was very welcoming, and invited us in. But once we went upstairs, the lady (oversized specs, braces) was completely oblivious that we had arrived. She gave the menus, and then never took out order. She was too busy serving all the young guys, and chatting away with them. We arrived before the young guys, but it seemed like she was more interested in the attention of the young guys- and she didn’t really care about the family-type customers. I read the entire menu, cover-to-cover. I read the history of Nizam Mohammed (the owner of Haute Dolci/ heavenly desserts). I read every single page. And then waitress went downstairs. She forgot to take our order. Myself, my pregnant wife, and child were starving. We decided to leave. We told the waitress- she was not bothered. She seemed like she just wanted the attention of the groups of men that had arrived. We went to JamJar desserts (which is located 2 mins away) instead. Much better service! And really gorgeous food too.

I expected better service than this from a franchise of Heavenly desserts/ Haute Dolci. This waitress really let you down. There was nothing heavenly about this branch. Do yourself a favour...go Elsewhere.

Absolutely shocking service. Complete let down and disappointment. I would give it zero stars if that was an...