Royal Cha — Restaurant in Coventry

If I could give this place 100 of 5 stars then I genuinely would. This place has been my go-to sushi place since just before Covid, I can tell you that I can’t go even a month or two without ordering from here. I’ve even got my friends and family in on this place (even the ones that never liked sushi) I love the food, the fast service whether that’s pick up or delivery, I love how they really care about their customers. I just wanted to point out that it’s also Halal which I’ve struggled to find in other sushi places. Also this is my go-to place for bubble tea too. My friends and now her extended family are obsessed too. A shout out to Keel for always making sure my order is amazing, cannot fault the top quality service my friends, family and I receive from Keel whenever we order from here. There was a time during covid 2020 ish where you guys were closed and I just felt lost without this place, I kept messaging in hopes that you’re going to open again and I’m sooooo glad. Also I love that you have seats in there now which means my friends and family and I can dine in. Thank you Royal Cha,...

So disappointed, would get mixed up drinks when ordering online so thought about coming over myself to order. I was the only person in the place and ordered passionfruit drink just to come back home with a bag and find cup filled with kiwis and strawberries, the only two fruits I am allergic to... Don't know how the mix ups can happen in an empty place.. Edit: I have been ordering from Royal cha for 4 years and I know how passion fruit drink looks, have bunch of my own photos of it too, it never had any fruits like kiwi added if not asked. Also the images in online ordering websites have pictures to support my point. So blaming me instead of admitting restaurants mistake is interesting approach. If you are claiming to be not responsible for cross contamination it is your duty to ask customers about allergies to ensure that they are aware of that. I did not mention kiwis because I was not ordering them nor any object from the menu that would have it listed in...

The staff is absolute rubbish. Recently I went to collect an order for Uber Eats, I just parked behind the restaurant and received a call from the woman representing her self as a manager, she started to shout at me and insulting me claiming that I have swiped that I’m waiting at the restaurant but I’m not inside. First off all on Uber Eats there is no option to swipe the you are waiting at the restaurant as soon as you get nearby the option is automatically activated you can’t do that by yourself. I have tried to explain that to her but she was too stubborn and repeating the same thing over and over again. After the the owner came with the same attitude like this crazy woman. There was no point explaining to them anything because apparently they have some metal health issues. Disgraceful owners and employees...