Bill's Bluewater Restaurant — Restaurant in Dartford

Firstly, I would really recommend the pancakes, very yummy! The servers were lovely, friendly and can not fault them. As an allergy sufferer I informed them of my allergy, took my order then a manager come back to the table to say that is not an allergy they recognise and that they can not accommodate me. I explained that if I was to eat banana I would very ill and possibly life threatening. I explained that I understood that it is not a common allergy however it is one my body recognises. I asked if the chef could use a different knife and chopping board when preparing my order. This request was denied and I was told that as Bills did not recognise my allergy they have no obligation to honour my request, and up to me if I eat here as they take no responsibility. I asked again if they could pass on my message to the chef about a separate knife and chopping board. Eventually it was agreed to do this but made very clear to me that if I was ill I could not blame Bills. Also explained to me that if I was gluten intolerant they could guarantee I would not be ill. - not sure on the relevance of being told this at the time.

I enjoyed my meal and I was not ill.

I still can't get my head round the attitude of this manager, came across as if they were reading from a rule book and as I didn't fit into their rules I was not welcome. I don't think my request was too much to ask. Oh well,...

My wife and I are regular visitors to Bill’s Kitchen, and we just wanted to take a moment to share how much we truly love this place — especially when it comes to breakfast. The atmosphere is always warm and inviting, and the food consistently exceeds our expectations. The breakfast menu in particular is a real standout: fresh ingredients, beautifully cooked, and always served with care. It’s become our go-to spot for a relaxing and satisfying start to the day.

On our most recent visit, we were looked after by a lovely member of the team named Gurjeet, and we felt it was important to highlight the exceptional service she provided. She was not only professional and efficient but also incredibly warm and attentive throughout our visit. Her kind manner, friendly smile, and thoughtful approach made us feel truly welcome and well looked after. It’s those little touches of great service that make such a big difference and leave a lasting impression.

It’s clear that the staff at Bill’s Kitchen take pride in what they do, and Gurjeet is a perfect example of that. Please do pass on our thanks and appreciation to her — she really helped make our morning special.

We’ll definitely be...

I went to Bills with a close friend of mine for breakfast. I always see a long line outside the restaurant so we decided to give it a try. Unfortunately we were very disappointed. We had ordered 2 Bills big brunch breakfasts. We waited a while for our food, even though the establishment wasn't busy at all. When the food did come it was cold, the eggs were cold and undercooked, beans and toast were cold and the plate was cold which didn't keep the food warm at all. Visually it was very underwhelming. We ordered 2 drinks, apple juice and a tropical drink which had pineapple and some other fruits inside of it. The drink was horrible. We did complain about our food being cold and got one of the drinks taken off (£5.50) as compensation but there was a service charge added on (not sure why as there wasn't much service £3.98) so technically we didn't get anything much off for the terrible food. I wouldn't go back and dine here as the food...