after eating in the restaurant on a number of occasions we decided to order a takeaway on Saturday night. We were told that our order would be no longer than 1hr 30 mins. After waiting 1hr 40 mins and no sign of the food I rang to see if there was a problem. I was told they had tried to ring a number of times and the phone was engaged. I said that no calls had been made since placing the order, checked the number and then spoke to the delivery driver to give directions. 2 hrs 30 mins after placing our original order a neighbour turns up with our takeaway as it had been delivered to his house! (Bizarrely they were waiting for a takeaway too!) The food was stone cold. I rang to complain and was basically told it was my fault as the delivery driver had tried to call and there was nothing they could do! I asked them to return to collect the food and provide a refund as I wasn't happy that we had waited so long and the food was cold. They refused! I then said I would be bringing the food back into the restaurant myself and would collect my money. The manager rang back almost as soon as I put the phone down and offered 20% discount off my next order! Again I said that this didn't solve the problem, so finally they agreed to collect the food and refund the money! I am disgusted by the poor customer service from here. I hate being lied to! Don't tell me my food will be here and don't deliver it! Don't tell me you'll ring me and don't call! And don't deliver me cold food! I certainly won't be ordering a takeaway from here again!