The Chattery — Restaurant in East Devon

If I could give zero stars, I would. Ordered a warm tuna mayo baguette. The baguette was lukewarm at best, tuna was obviously straight out the tin and freezing cold and absolutely no sign of any mayonnaise. I took the item back to the waitress who didn't apologise and was rather indifferent. The item was taken back to the kitchen and "warmed up", for it to still be cold. I was absolutely starving and couldn't be bothered at this point to return it again for it to still be cold. Would not recommend this place at all, much nicer places in Sidmouth to eat!

Response to owner: Thank you for your reply. I can assure you it was lukewarm, perhaps if you were there on the day then this could have been confirmed by yourself but alas, you were not. I can also assure you that the baguette when returned after being "warmed up" was not hot so please do not insult me by suggesting that I am unable to tell when something is cold. I think it would be best if you were to review your menus and change the items to cold baguettes since you and your staff are unable to serve hot food as advertised.

I did address the issue at the time but feel that I shouldn't, as the customer, have to highlight an issue multiple times when it shouldn't have happened in the first place.

Thank you again for your reply and hopefully you make improvements so that your other customers don't have to pay for poor quality food...

Very disappointed after reading some good reviews- mainly by the way polite concerns were recieved and responded to- I always try to resolve issues in person before reviewing publicly. Served warm 7up. Asked for ice. It was added with bare hands by staff (who had been taking cash and picking up dirty dishes) and it foamed up and over spilling lots of drink. The waitress said she hadn't spilled that much (I saw it myself and the level was far lower even with ice added). It spilled out, across the work surface and onto the floor. Asked for the wasted drink to be replaced- they said I could pay for another. The 7 up was then flat due to the amount of fizzing up caused by the way the ice was added. There was an incredibly unpleasant strong smell of dog- maybe just the individual dog sat across on the other side of the cafe. Very long wait for paninis to be made despite a number of empty tables so hardly full capacity. Average food- generous portions but very much spoiled by the warm, flat drink, unpleasant interactions, hygiene concerns around staff hands and bad smell. There are lots and lots of other far nicer places a stones throw away. Over priced compared to the cafes in London and Bath with...

Food is good Customer service shocking ...I was a regular there but never again It seems you don't get the chance to reply to the owner But I would like to point out that there was no signage where I was sat to say no smoking and I would like to know what you class as abusive as I have always been polite I asked to be refunded my money for the coffee To which you refused so I took it in a to go cup but unfortunately when I was walking out I tripped on my flip flop and spilt it on the pavement and not on your premises at all accidentally so please don't make me out to be the...