The Clarendon — Restaurant in Great Britain

Very rude and very poor customer service. Visited on Sunday 18 August from 4pm. Two of the rudest, most unprofessional bar staff my friends and I have come across. Ordering rounds, and the staff repeatedly/rudely/impatiently asking, ‘anything else/is that it/tell me if there are more drinks’, (bearing in mind I had just ordered 15 shots of the same drink). My friends and I spend good money in this place. After explaining to the staff that I was asking others around me what they would like to drink, I was told by the very rude man ‘I remember my first time at the pub’ - this was the bar manager (not Ollie) (probably has never bought a drink for anyone). If Clarendon staff are looking to drive away, loyal and regular customers, they’re going the right way about it. Just to clarify, my friends and I buy rounds of £50+ each and every time. I would understand if the bar was super busy, but this was not the case, the two bar staff (apparently a manager and lad with buzzcut) were very rude and highly unprofessional. Very disappointing and in need of customer service training. This happened more than twice with others expressing their dissatisfaction on the same night. Do better guys. Do better. Your...

The Clarendon’s ‘Yorkshire pudding wrapped roast dinner’ popped up on my Facebook feed via ‘Cool As Leicester’, I linked my sisters on the post and we decided to go. I didn’t realise this was a sports bar; should have when I made the reservation and the chap I spoke to had to check football wasn’t on as he couldn’t take a booking else…luckily for us it wasn’t. When we arrived one sister panicked (or had a strop rather) about the sport on tv but there was no sound and some good music was playing so yay. Three of us ordered the rump steak wrap and one the chicken. Our server was called Charlie and he was a credit to the establishment; charming, attentive, informative but not in your face. Charlie was an excellent server, one of the best I’ve had in a long time. Hats off to the kitchen team too, we all thoroughly enjoyed our meals, quite delicious, the drinks were also served in decent glassware which we sisters appreciated. I enjoyed the visit so much I’m going to take my husband and teen boys at some point. The one thing I wasn’t sure about was the parking, I didn’t know...

Tried to order beers via the code on the table to save close interaction and risking unnecessary exposure to covid 19... it didn't work (probably because of me/my phone) and a young man with a short beard said we could do contactless if we needed but to try again with the app... OK...

But he then completely invaded our space without asking and picked up our phones trying to get the app to work. Really unsafe, completely thoughtless and too dangerous for us. Why not be safe and use contactless? Or tell us to try again. What ever, but this was so unprofessional rude and dangerous.

If we can't have a beer that's OK, but you have potentially jeopardised our health and that really is not ok.

Let's be clear - at this point of time, this is very dangerous and the owners need to step in quickly to rectify this. Your staff are not using common sense.

This is normally a great pub, the beer is great and it used to have the best staff around. What a shame that this person (the manager?) has ruined it.

Please train your staff to act appropriately and teach them to practice...