Bishop's Eye — Restaurant in England

We are regular customers to this coffee shop and live in Wells. It has always been our preferred place for coffee or drinks with friends. However, our last visit was a long way off the mark. The truth is that the service has never been brilliant and I think this is due to employing students who don’t really care too much. On our last visit we ordered two flat whites. A young chap brought them out on a tray but in doing so sloshed 1/4, of one of the flat whites, into its accompanying saucer… this was just set down in front of me with no acknowledgement of the mess he’d made and then turned tail to go back inside. My wife turned and said “could you provide some tissues please”, he replied “yeah”. Although, one might expect an apology by default and offer to remake the coffee! Nowhere close to what actually happened. We care for the establishment but there needs to be more care and attentiveness demonstrated by the younger staff who are representing one of the more upmarket...

Great location, okay food, poor service.

Location is fantastic, and beautiful inside. Toilets clean, plenty of seating inside and in. Food was okay, when it arrived. Toasted sandwich was not hot, and with the meat and cheese charcuterie board smoked mackerel was also on the side, which was rather odd (especially for a divisive dish - you either love or hate!). Service was poor. Were told 30 minute wait on food (in no rush, happy to wait especially as it's a Saturday!). Orders taken after 15 minutes being shown to table, drinks arrived 15 minutes later. Food? Just over an hour since being seated at our table. The top floor wasn't full on each table, so perhaps a kitchen staffing issue. Staff didn't come back to check if food was okay/any issues.

A 50/50 experience for us. If you are not very hungry and happy to go for a coffee/cake - great place. Go for lunch?...

I have given 2 stars for atmosphere only because the market was busy, the weather was beautiful and we were in a good frame of mind. We were visiting Wells as we have a family connection going back over a century. At lunchtime we thought to take up the atmosphere of the Market Place, we would grab a snack at the beautifully positioned Bishops Eye. This was a mistake because not only were we ignored by waiting staff, even after my wife collecting a menu, we continued to be ignored, although we had by then selected our lunch. It was then, that another customer carried out her business by conversation on her mobile phone at full volume - both parties were clearly audible to us and, I suspect, the Market Place. You can clearly do little about the latter, but your service was very poor (indeed, non existent) and we believe you...