Cafe Britiano — Restaurant in England

I've been going to this nice place for many years & had a good relationship with this gentleman who owns the business. I thought! I've noticed over the years businesses set up, they can't do enough for their customers but unfortunately when they start being rude towards their customers it's time to throw in the towel.

They do a card for valued customers. For each hot drink you purchase, you receive a stamp. Once the card is full, you get a free drink.. On one occasion I visited I forgot my card and he hadn't any spares to give me. He assured me on my next visit he would put two onto my card. I remember saying you won't forget will you joking. His reply was no with a smile. Guess what? On our next visit, I purchased food with two hot drinks served by another server. I asked to talk to the gentleman who served me on our last visit. He walked over and I explained politely. He said he couldn't remember and walked off. I asked him again politely. He replied it's just a card and walked off. Yes we have good days and bad days but unfortunately I've noticed over time the Saturday girls & boys have come and gone. Apparently, who havn't been treated nicely, one told me. Now his family are now behind the counter serving. It's just seems like a money making machine with no warmth no smiles towards the customers. I walked over to him and gave him my card. Unfortunately I won't be going back. Such a shame, but it needs to...

Ordered 2 chocolate milkshakes with our food, the waitress read the order back to me to confirm, but I didn't hear the milkshakes, so I asked her if she said 2 large chocolate milkshakes and she said yes, when she bought them to the table, they were strawberry, I said we ordered chocolate not strawberry she was very rude, said she asked me twice, she then bought the food over and snapped at us saying don't you want them milkshakes I said no, I don't like strawberry, I wanted chocolate like I ordered, she took them away and eventually bought us 2 chocolate milkshakes which actually tasted like dishwater, no flavour to them, no ice cream in them either, just tasted watered down, The food was OK, but I'd definitely avoid this place, the...

Very slow and poor service.

Ordered a bottle of coke and a milkshake for £6.50 - bottle of coke was almost the same cost of the milkshake somehow... They put the ice cream and milk in a blender and then forgot about it. 10minutes later they asked what we are waiting for and then poured the drink into a cup.

The stand of used plates and mugs were not taken into the back to be washed, under the dirty plates were two random flip flops, random cable sticking of the ceiling, half used / finished tins of beans left out on the counter.

Appreciate the food might be slightly cheaper than other cafes round town centre but for the sake of a couple extra £££ I'd be...