Capri — Restaurant in England

My wife booked a table at the restaurant for my 60th birthday - Tuesday the 20th of December at 6.45pm. We arrived right on time. The restaurant was reasonably busy. Ten minutes after sitting and looking at the menu a man (who we believe is the owner/manager) took our order of 2 starters, 2 main courses and 2 glasses of wine. The man returned within a couple of minutes and said that my wifes main course was no longer available, so she chose an alternative. Another customer on a table nearby had to re-order his food twice as he was told his original choices had run out! By 7.45pm nothing had arrived and we asked a waitress who then supplied the two glasses of wine. After a further wait we asked a different waitress about our starters, she went away and on her return said the starters were being prepared 'now'. Ten minutes later a prawn cocktail and my king prawns in a mild coconut curry sauce with rice arrived. The rice was tepid and glutonous (stuck together), although the prawns were hot. We finished the starters and waited. By 8.20pm nothing had happened, no one to clear the plates and no sign of the main courses. The restaurant was quieter now but but progress was really very slow. It was now almost an hour and thirty minutes since we'd arrived. There was no sign of our main courses and no one providing any updates or explanation. We decided to leave and went to the reception area to let them know we were going. We spoke to a waitress explaining that we had waited too long and were leaving. She said she would get the 'boss' who turned out to be the man who took our order. She told him we were leaving as we hadn't had our main courses. He made no apology - seemed very adjitated and wouldn't listen to our complaint. He tried to blame the waitress (who was definately not at fault) and then when we finally explained what had and had not happened he opened the door to the kitchen where I could see 4 or 5 guys at cooking stations and he launched a tirade of verbal abuse towards them. He used the 'F' word repeadedly and told the chef's that we were leaving because they were 'S**t' at their jobs and they were the cause of decision to leave. The man was completely out of control, quite aggressive towards his staff and completely unconcerned that everyone nearby could both hear and see his behaviour. I explained that we were local to Richmond, simply trying to celebrate my 60th birthday and that we definately wouldn't be returning. The man simply told the waitress (in no uncertain terms) that we wouldn't be paying and returned to abusing the kitchen staff - he was still shouting at them as we left. We felt obliged to say to the young female waitresses present, that this wasn't their fault. Neither of us have ever witnessed behaviour like this in a restaurant. This outburst would appear to have come from a man who purports to have over 40 years in the restaurant business (a quote from their own web-site). He completely over-reacted to what was, essentially a well founded but relatively minor complaint (in the...

If your idea of good Saturday night is a jam-packed, understaffed, fairly chaotic restaurant with rude management then this might be just the place for you. Having booked we arrived on time but had to wait a while, but less time than some bigger parties already waiting. And then we waited at the table, and waited, no staff came - it was very busy, at a guess I would say 5 or so staff were trying to service a tightly packed room with well over a 100 customers. I had to capture one of the young serving staff to ask for some drinks, off she went, nothing happened, I asked another young waiter, nothing, another more senior waitress came and told us our wine was coming, more waiting, a senior waiter arrived with the bottle. He told us it was busy and we would have to put up with the delays - no 'sorry' or anything like that - 30 minutes to get an unopened bottle to the table (I'm pretty certain the young staff did put the order in when first asked btw). After that the owner arrived with his pad to take our food order, I made a gentle remark about the delays and he rudely responded 'you can always go and eat somewhere else'. So we left but not without some histrionics from the owner (highlighted in other comments). Obviously can't comment on the quality of the food this time, but the menu wasn't...

Went here last night for dinner with the family.. All started ok , orders taken by really sweet waitress and starters and drinks arrived soon after.. fab However we waited over an hour for our mains to come .. other diners were being served but we were just sat waiting , no food , no offer of drinks, no staff checking we were ok, empty glasses , hungry .. Eventually a man who we now presume is the manager told us it was busy, no apologies , we said the service isn’t great , he snapped back ..’ I just told you , we are busy’ Food eventually arrived , very average , overcooked , cheap ingredients, not tasty. When we settled the bill we mentioned again the disappointing wait and was told ‘ don’t lecture me.. you are not welcome back here at my restaurant’ After our exchange he was quite happy to vent his displeasure to the kitchen staff for all to hear , rather then take responsibility for his own customer service skills . Shocking service , would never go back again Why this man runs a business like that is beyond me Note, we paid the full bill as we are decent people, but begrudgingly, as the...