La Piazza — Restaurant in England

I booked a table for 6 people on saturday the 13th February i understand that this a busy time of year for restaurants but still should not explain the terrible service and horrendous food i was served.

I asked for the chicken for starters it came out looking like it was just hit by a bus the taste was bland and slightly undercooked need to understand the importance of salt and pepper for the correct seasoning.

When I got around to ordering the main course this is where it just where I completely losted it and wanted to walk out but I bit my tongue and stayed i ordered the lamb rack within two minutes of ordering the waitress comes back to me and say am sorry but the chef as just told me the lamb racks are pre-cooked and can't do this pink i was shocked considering they say they serve fresh food i then got asked if I would like this still i said no way and ordered the steak medallions rare.

When the mines finely arrived my steak had not been rested for enough time and just slapped on a plate with all the excess blood with the steak still swimming in it

I then sent it back and just asked for a fresh blow they took it away then with a wait of 8 minutes to change the plate the steak finely comes back to me to my surprise still wrong no seasoning at all and it well done not rare and looked liked it was run over by a lorry and reversed back over it.

I then see the chef come out of the kitchen to speak to the manager and see her look over point are table and say they don't no what there on about they should f* off how rude

To top it all off when you go to the bathroom you need to walk thought past a open kitchen so you can see into the kitchen. I had a quick glance was horrible what I say the kitchen was filthy chefs stood there with arms crossed giving customers dirty looks raw meat sat there on the side when it should be kept in a fridge at all times not on a blue board kitchen safety and kitchen hygiene needs to be managed and sorted.

I have to say as a very successful chef my advice here would to stay away from this restaurant before someone gets food poisoning

And stop using chopped parsley to sprinkle on every place it looks tacky

Management please sort this out before you end up being shut...

Called in for a pre-booked lunchtime meal - my wife, myself and our two young grandsons. Staff on reception were very courteous and professional and we were made to feel most welcome. We were given a table near the bi-fold doors looking out across the outside patio area to the street beyond. The restaurant itself is impressively clean with an open view into the kitchen / food prep area. We were given the drink and food menus. Again the staff were friendly, they even brought some paper and pencils to help keep the kids entertained while we waited for the food to arrive. We chose a selection of starters to share (potato skins & dips, garlic bread with cheese and garlic mushrooms), all of which were well presented and very tasty. The main course proved to be equally delicious (seafood pizza, pollo picante with veg and 2 childrens meals of home made chicken nuggets and chips). Following this we went for ice cream, coffee and 2 childrens portions of sticky toffee pudding). Throughout the dining experience staff checked on our satisfaction without being overly attentive. When the bill arrived we were pleasantly surprised to find the whole meal was covered under the "eat out to help out" discount scheme and came to a very affordable £30. Even without the discounted price the quality of food, general restaurant presentation, standard of service and staff approach to customer care would have made a full priced lunch a gem. To find a restaurant with quality food served by friendly staff at an affordable price is indeed (I feel) a most welcome experience in this day and age. We will return and would recommend others to try it too. Very...

I booked a table for 8 (5 plus 3 high chairs) a week in advance, confirmed booking 1 day before and rang up again 5 minutes before arrival to yet again confirm, ...and all was confirmed. This was a surprise 30th birthday meal and we had driven up from West Yorkshire for the occasion. When we got to the restaurant we were told that all highchairs had been given out, that they were going to the stockroom to get more... and after a 10 minute wait, 2 highchairs arrived, 1 broken, but no third chair to be seen... we were left for another 10 minutes before someone in the party had to then go and ask where the third highchair was... to be then told there wasn't one. In all that time we were left highchairless, not one person came to speak to us, or to offer drinks. Absolutely disgusting.

All in all, a diabolical service, greedy owners who care purely about lining their pockets rather than the quality of service to their customers. We got up to leave and not one member of staff spoke to us, or tried to reassure us, we were free to go and they couldn't care less as there was someone else waiting to fill the seats.

I will be contacting health and safety after being given a faulty highchair, which could have resulted in serious injury. I am extremely disappointed. We left with 3 upset babies, a hungry toddler and 4 angry adults. Never again will I step foot in this...