Held off writing a review for a while because wanted to go there a few times before forming an opinion but after yesterday it seems things haven't improved in Rochester.

Just to start: the food is always good. Can't fault the food and the prices haven't really jumped like other places which is great, and the two for one Tuesdays make it even less of a hit on the wallet for eating out. What really keeps letting the place down consistently is the service.

A few times now, yesterday included, we had to wait a good 25 minutes for our drinks after ordering. A while a go on another occasion we got our food before our drinks. I had to get up and and get drinks from the counter as they were made by someone and left there ignored. Yesterday I had to ask for our drinks 25 minutes after giving our order. Our order was taken almost as soon as we sat down which was good, but after that we saw two separate groups be seated and then no one came to take their order. After 20 minutes of waiting both tables left! One table had two small children and we're really not happy, but no one seemed to notice. The servers were quick to remove their menus from the table shortly after they left though which was odd, and they didn't seem phased that they left. Almost as if it was a normal occurrence, which is worrying.

Another group that arrived either straight after us (or even before us as they were there for as long as us) we're only having their drinks taken to their table as we were leaving! So I'd estimate they were sat for about 30/40 minutes before getting drinks..

Shortly after our drinks arrived so did our food, which we inhaled due to being starving. My son was getting frustrated and I think if our drinks didn't arrive when they did we would have also left. Again, the burgers are great. Can't fault them, they are consistently good. If you get a take out then you'll enjoy the food I guarantee. There was a steady stream of people coming to pick up food/deliveries and sometimes it felt that these orders were taking precedent to the people actually sat in the restaurant. Our server was very polite and very nice, but seriously over worked! This really isn't a criticism of the servers, they seem to be doing all they could but seemed to be working back of house as well as front. All signs pointed towards them being stretched way too thin and really needed some help.

There only ever seems to be 2 servers working there regardless of whether it's dead or busy. My son and I love the food (he especially loves the milkshakes, they are great, I would urge everyone to try each one they have to offer) but if you're looking to sit down and get your food and drink in any kind of acceptable time scale then think twice about going there. Or at least go there when it's dead. If you look inside and see that it's busy (you'll notice 90% of people with no food or drinks in front of them) then just try somewhere else, or get a take out. That might be quicker.

So again, great food. Service really needs to be improved in Rochester and I hope it does because it's the only thing letting the place down.