The Quills Restaurant — Restaurant in England

UPDATE*

would like to reiterate from the mangers very bad response to a last review from our Sunday breakfast. Please don’t be so rude and obnoxious with your comment saying if you put your egg in the sandwich it will be dripping. When the review clearly says the egg was on the side of the plate as we pointed out on the day. I know what egg looks like and what dripping butter looks like. So your comment really isn’t justified. And you don’t say to a paying customer where is she? Manners don’t cost anything. You say where is your friend. And don’t just assume we haven’t paid before leaving. You all really need to brush up on your customer service instead of getting your point across without listening to the customer. There was 3 of us and neither was happy with your food so this isn’t on one person’s review. You must be able to respond to negative reviews in a respectable way, without trying to make out the customer is a liar in what they are telling you. No need for another sarcastic reply. Thank you

Came here Sunday for a breakfast and to be honest it wasn’t great. A bacon sandwich with egg on the side was absolutely dripping with butter and I mean the bread was soaked and all coming out of the bread. To which one guy said well it’s your egg when 3 times we said no it’s here on the side. 2 breakfast was cold. Very dry no taste. £10.50 for such a small breakfast is ridiculous. 2 of us waited outside whilst the other went to the toilet to which our waiter said where is she has she paid the bill. I mean who speaks this way. Who is she. Have some manners and don’t be so rude. Firstly is obvious the bill money is on the table. And secondly your don’t say to a lady....

What can I say I was miserable all day and worse at home and the wife and the kids and my son-in-law came home ma and took a drive to Rochester where we went and had a look around the town as we were looking around at the shops we will looking for a place to eat looked in the window of the shop and went in the wife asked if they had a table and they asked if we had booked we told them no but this was not a problem they quickly found us a table and we sat down within a couple of minutes we were asked by the waitress what drinks we would like please turn up within a couple of minutes we were sat relaxing and then we were asked what we wanted to eat the menu had a selection of various food and starters we all ordered and we set waiting talking amongst ourselves and drinking within QuickTime and meals were served and presented very well we all lay and enjoy their selves the dessert menu was also advertising we will be coming back I've given a 5-star rating as this is what we believe we had thank you very much I honestly thought I'd sent this review the last time I ate here And I'm sorry I didn't So sending it now with a little bit more added We visited just last night Last minute We drove down to Rochester And visited your establishment again And meal as always Was exceptional My Daughter who is at the moment pregnant hopefully with my grandson Change to older at the last minute Which they accommodated And we were grateful for And we was attentively looked after Freddie all I can say to whoever is in charge there you have had a result He is polite Efficient and very patient we will be back...

I'm a bit torn with this review, because the restaurant is lovely and the menu is great but the wait for the food was really bad. We actually really enjoyed our food, but we waited well over 45 minutes after ordering for it to arrive. I'm not sure of the exact timings, but I know we arrived at about 2.30pm, and still hadn't eaten 45 mins after that.

We watched several tables, that arrived after us, receive their food. We had only ordered a burger and halloumi fajitas, with no special requests or changes. After 30-40 mins waiting we managed to attract the attention of our waiter, which was a bit tricky in itself. But he was a friendly young guy and he went to check what had happened. He came back and said "they're just doing it now"and said something about a live ticket which we didn't fully catch, but it was still another good few minutes on from that before we got our food.

We didn't really get a proper apology or explanation, though it was clear that our order had been forgotten somewhere between the server and the kitchen. I understand mistakes happen, it was very busy, but it's still not nice to be on the end of them. Especially, when you're having a nice day out with your mum who you haven't seen for 2 months.

The people were friendly, the food was really tasty, but the wait kind of ruined the whole lunch.

My advice to others would be to be a bit more assertive than we were about chasing your order up if you've been waiting a while!

P.S The Krispy Creme burger is...