I prebooked to ensure we got in. When we arrived, the staff were busy and completely ignored us. I know they were busy so they couldnt serve us, but i also know from working in the industry, you dont just ignore customers. A simple "Hello, i'll be with you in a second" is a lot better than going out of your way to avoid eye contact. We were sat, already a little annoyed from being ignored. The waitress took our drinks order. Came back with the drinks and took our food order. She told us it would be 5 minutes till we could go up as someone was already up there and she would come back when we could go. Another women went up after the people who were already up there and then nothing. No one was there and the cheif had gone. We asked what was going on, as no one had come back to tell us and we had already waited 15 minutes after being told it was a 5 minute wait. The cheif came back and we still didnt hear anything, so we went and asked. We were told we were fine to go up and as we got there, a family that had come after us were also coming over as they had been told they could go. We had clearly been forgotten about and they had told someone else they could go. So we had to be up there with other people and could have gone up without the wait to start with. The food wasnt very hot, the gravy was very watery. The cauliflower cheese was very thin and watery. Most of the veg tasted/felt under cooked. The stuffing could have used a little longer and the roast potatoes were so big that although they were lovely and cripsy on the outside, they were also still hard in the middle. When we went to pay, we were again ignored for a little while. We just wanted to leave at this point.