Coffee with Art — Restaurant in England

They do some lovely products, atmosphere is nice and a really unique setting. It's very cosy, and like I said, has a great feel to it. I've been a couple of times now- first experience was lovely and no issues. Unfortunately, the girl who was serving at my most recent experience was not particularly friendly, nor do I think really that suitable for customer service. I worked in customer service for nearly 5 years, and now deal with clients on a regular basis; I get that people have bad days and that customers can be really rude sometimes, but the girl serving at the till and who ultimately brought my stuff over was so unfriendly and the experience was borderline uncomfortable. I didn't find it too bad at the till (definitely not great but not awful); what was a bit uncomfortable was when she came over to the table to clear some plates from the previous customer. It was really busy and that was the only table available so they hadn't had time to clear anything. There were table numbers already there, and I'd told her this when she'd served me at the till (she said they didn't have any numbers and I said it was ok because we'd just use one that was already on the table). I guess she forgot because she came over collecting them, and when she picked up the one I'd said we'd use, she almost slammed it back down on the table, saying nothing, and walked off. It was so uncomfortable, the person I was with (who hadn't been to the till with me) noticed how unfriendly it was and mentioned it to me. I also raised my eyebrows and just said to them that I thought she was maybe having a bad day. A bit unfair though as I'm always polite to staff and behaved perfectly respectfully towards her. If she wasn't having a bad day then I'd suggest she needs more training or reassess whether this is the right environment for her. I have seen at least one other review here about who I believe is the same girl as their experience sounds pretty similar. It's one of those ones where I would go back, but wouldn't if she was...

Warning: The owner is unprofessional, aggressive, and intimidating. I'm writing this review to share a deeply disturbing and frankly bizarre experience with the new owner. As a former regular, I was shocked to be confronted and harassed by him after leaving a constructive review.

​He approached my table, showed me my Google profile on his phone, and asked if I was the person who wrote the review. I was completely caught off guard and felt confused. Looking back, my personal space was being invaded. Instead of trying to resolve the issue, he became aggressive and began to gaslight me about my honest feedback. He then threatened me by telling me not to come back. He stood over me until I left and didn't even let me eat or drink my food or coffee.

​This behaviour was a terrifying display of unprofessionalism and a complete abuse of power. I was just a random customer, and his reaction to a simple review was utterly unhinged. This isn't just about bad customer service; it's about an owner who intimidates and harasses his customers.

​Don't be fooled by the high ratings—they are from the previous, respected owner. The recent, low-star reviews are the most accurate reflection of the current management. There are far better coffee shops in Bedford run by owners who respect their customers.

​If the owner is the same from 2022-ish with a foreign accent and Caucasian complexion, this review stands. It's taken me a long time to write this review, and I'm glad I have. I hope no one else experiences what I did. Young ladies shouldn't be approached, let alone harassed. Be...

Despite repeatedly trying to call and email and getting no response, we still tried to visit to eat here, as we prefer to support independent cafe's. The website and reviews looked good and there was something for everyone on the menu.

It was busy enough as we walked in, and we floundered trying to find a table. Christmas decorations were only just being taken down (on the 20th January!). The only table which was free was beside a member of staff, standing on a chair, trying to remove baubles from the ceiling (at what must be the busiest time of day for the café). She moved off just as we started to sit at the table, we cleaned the chair she had been using to stand on and I sat on it. Suddenly, she returned, advising us that she had been using that chair to take decorations down, we assured her that we had cleaned it, thinking this was her primary concern, but no, she just wanted HER chair back and said that we should move, to the table adjacent which was dirty and only just vacated by other customers.

She stropped off in a bit of a huff and we sat for a few minutes, reeling from this experience and then the five of us got up and left. We were planning on having burgers and drinks, probably dessert too, so the café would have been at least £100 short of potential turnover for the day.

Unfortunately, for us, this was a really bad first experience and whilst it is clearly a popular café, service (and in particular, attitude) fell far short of what we normally experience. We wont be trying to eat...