Hideaway Cafe — Restaurant in England

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Me and my partner visited this cafe this afternoon for lunch for what we thought would be a treat. How wrong we were! I don’t normally write reviews but We had to with this. If I could give it 0 stars I would. Disappointing as we pass this cafe everyday wanting to try it.

Upon waking in we noticed that the chef at the front of the cafe wiping his nose on his top dirty clothes and Half of it was unbuttoned and he had no beard net on. This was the first red flag. We stood for a moment to look at the menu we and was abruptly told to sit down and the waitress would take the order from the table. After sitting down we noticed that there is not much choice at all on the ‘menu’ which was dirty, sticky and caked in food and needed updating. After being sat down for less than 2 minutes and had not had a chance to decide what we wanted the waitress asked us what we wanted to order. When we explained that we wanted 10 minutes to decide she was back every 2 minutes demanding that we placed an order. I ordered a sausage barm which come on toast and my partner ordered a full English breakfast and asked for no mushrooms which came with mushrooms!

When we were given cutlery it was filthy, and caked in food. The glass we were given for a can of coke was filthy and had not been washed. As she forgot our can of coke and we politely pointed this out she then rudely snapped and said ‘I’m getting that right now’ Which made us feel very uncomfortable. I also found a black hair in my food. Probably beard hair from the chef! After my partner visiting the toilet he had a glimpse of behind the counter and it was messy and dirty.

When we were in there we just wanted to pay and get out....

Fantastic experience with my wife and twin boys,we popped in for breakfast and was immediatley greeted with a good morning from the chef who then ran around to make sure we had a menu to hand!after a few minutes of browsing the many breakfast options he came round to see if we would like any drinks and if we were ready to order,the service from this guy was impecable,so friendly and polite.I ordered the mega breakfast my wife ordered the vegetarian mega breakfast we both received a pot of breakfast tea with this and my boys ordered pancakes with nutella and fanta in a glass with ice and poached egg on toast with a side of bacon and a coca cola in a glass with ice.Drinks came first almost straight away then only a 15 minute wait for food all served at the same time,we all thoroughly enjoyed and finished every last scrap of food on the plate it was delicious😋the food was so clean and well presented that it really stands out from all the other places we have been,when i went to pay i was asked if we enjoyed our breakfast i replied with "AMAZING" as it really was,then i was greeted with the price of the breakfast..........£21.60 for four people!!!!!!! Absolutley amazing value for money i told him to take £25 as it was well more deserving of the price i was given to which he replied:-i will put it in the tips jar for the waitress/waiter staff.......this guy right!!!!!!we left on that note with a goodbye and enjoy your day,i dont know if this guy is the chef,owner,server or all 3 but if you are reading this review you made our day and will 100% be coming back to try all your delicious food and service thank you so much for all...

Went with mil and 17 month old grandaughter on Thursday .ordered kids meal and turkey stuffing sandwich with no cranberry sauce , mil had poached egg on toast waitress who served us was lovely . menu said kids meal came with a drink waitress forget to bring it wasn't a problem thought ill collect it on the .,way out . part way through eating my sandwich I had to spit it out something was sour think it was the stuffing finished my coff²ee went to pay the bill asked for the drink that went with the kids meal Was refused by the "manageress" as I hadn't ordered i t menu clearly said kids meal comes with drink. so queried it "manageress" again refused so while paying the bill I told her quietly that my sandwich was sour and I thought the stuffing was to blame she said stuffing was fresh daily which was clearly not true as stuffing couldn't be sour it was only lunchtime the"" manageress "was rude definitely needs retraining as she had no customer service skills whatso ever .think she was trying to show her authority to the young kids who were serving her have a nice day remark wS sarcastic a.nd and not called for who ever put this girl in charge seriously needs to retrain her as she is ruining...