Kemp Thai — Restaurant in England

I must be missing something. But I have shared opinion of 3 people. For the massaman curry with duck, green curry with pork belly and prawn pad Thai. Firstly. Massaman curry ended up with chicken although we paid extra for duck. The green curry ended up with prawns though ordered pork belly. Mistakes happen. Two out of the 3 dishes were mistakes. And we were not informed that they were out of any of these proteins at time of ordering. Pad Thai was ‘bland as anything’ so my son said. The massaman was a sauce with some whole potato’s and white chicken pre cooked breast meat dropped into the sauce. My wife was so hungry she ate it and said it was just ok. My green curry with overcooked king prawns was sweet and watery. Overall a huge disappointment and this is what people are rating so well. This is not Thai. As we know it.

Massaman is a deep flavoured rich curry thickly coating on commonly beef. Not bland boiled white chicken. Massaman does work very well with duck meat. Hence the choice. But really with such a poor sauce it wouldn’t have helped. Runny and lacking in peanuts or cashews or any kind of tamarind taste. My green curry with watery sweet sauce. Hardly any coconut milk or if there was some was so bland and sweet due to prodigious amount of sugar, watery courgettes a single strand of Thai basil and water chestnut sucking all the seasoning out of the curry. No balance with sweet and sour at all. Just sweet. I know without fact I could have made better with a curry paste from off the shelf, coconut milk and some creamed coconut for body. Very cheap quality. I didn’t taste the pad Thai. But this is favourite of my sons and he left most of it.

Value for money. Average when you add your protein.

I’m worried to try the other Thai restaurant on the other side of the road now that we have moved into the area. I hope they are not owned by the same people.

In answer to restaurant reply. Take fact that Thai curries are all about balance of sweet and sour. Not just sour as they try to say. Green curry can be watery I agree. Great to pour over rice. I agree. No taste other than sweet. No balance don’t agree. Added sugar don’t agree. Massaman should be thick, if cut potatoes are used the sauce would thicken naturally. Instead whole baby potatoes added as after thought. White chicken. Steamed or boiled. You get the jist. The blandest of white meat dropped into sauce to take on no flavour. The stuff you put in sandwiches with mayonnaise not in my curry please! Texture to curry sauce of my mistake not chestnuts instead bamboo shoots makes no odds. A sauce with very little thought. Just bulk ingredients to look a...

To be fair the food is always delicious but after ordering a delivery last night it's put me off ordering again! They got the delivery wrong - which is fair enough - mistakes happen but not once did the staff apologise- initially the lady said she would get someone to bring out a new dish, but it might take 45-50 mins- so i suggested they replace the whole order, which she agreed with after liasing with the manager, he agreed if we return the one we have already received ( I hope for their own personal use and not to re-sell) I suggested to the lady that as a customer it might make me less disappointed if she apolagised, still no apology- The order did turn up before the 50 mins- as it always has before and the driver said sorry to which I told him he didn't need to- he said it wasn't from him- it was from the company I think that's because I suggested they gave one- to me it feels like customer service isn't their strongest point - which is sad because the food is lovely and it's a local independent buisness- My son loved kemp town thai and as a wee treat, I get him one every couple of months - but even, he's now put off after waiting for the right order, getting no apology and not even to be offered any complementary thai crackers- Its expensive anyway so I,Il go else...

I am really unhappy with the service I got from this place. And I am not one that complains, especially about an establishment that has really great Thai food. I ordered from them a month ago, the delivery took over 2 hours to arrive. I was then called by the Manager who explained that the delivery had been sent to the wrong address, so it took another half an hour. In penance, they said they would give my next order with them free of charge, as they could not refund the money to me as I ordered through JustEat. I phone them today to claim my free order, and explain to the very polite gentleman on the phone my past experience with their establishment, and what the Manager had promised. After waiting 15 minutes on the phone, the gentleman explains that as I have moved 7 minutes away from my previous address, I will be charged for 50% of the order. Really, really poor service. I had recommended them to everyone I know because of my past experience with them and how they chose to improve my expectations of them. Now, I will be reviewing very negatively. Even a taxi doesn't cost £15 for a 7 minute trip. I'll never order...