KUSHI Lakeside — Restaurant in England

So me and my husband went to this restaurant yesterday and had a horrible experience there. We ordered a mix grilled platter which included seekh kebab, chicken tikka, chicken boti, beef kebab and lamb chops. So just to be sure we asked the waiter if it has all of these things 2 each in quantity in one single platter and he asked “are you people sharing?” To which we said yeah we do not eat alot so this should be fine. Then we ordered one pilau rice with it and we again asked for the serving so the waiter replied that it comes in a bowl and some people share it and some use full bowl per person, so we said we will order one bowl now and will see if we need more so we will order more at that time. After that we asked the serving time and he said it would take 20-25 mins and waited. Now when the food was served(it was a different man serving this time)we both got excited to see the platter sizzling so we started taking pictures and videos for instagram and the waiter went away. So we prepared ourselves to start eating and suddenly we realised that why have they served in two platters instead of one so we called the waiter who took the order just to confirm if this is single served in two sizzlers or are they actually two to which he said these are two because you ordered two to which we cleared that no we told you that we will share one and you even asked us that you both are sharing…we said no we asked you something else but you misunderstood maybe because the music is too loud but anyway since it was a misunderstanding so can you pls take one away as it is alot for two of us! He said no since it’s out of the kitchen, I can’t take it back and it is our restaurant policy that one main course per person so you had to order two dishes anyway to that we asked okay then if we can order some other dish instead? He said okay but these two will still stay on your bill. We said leave it as it is then. We started eating from one platter then thinking that we have to follow the policy and then it clicked our minds that this policy wasn’t mentioned anywhere on the menu neither the person taking the order informed before hand so we called them to show us the policy and the same person said ok I will bring it and then he didn’t come back, instead the man who served the order earlier came to us pretending to be the manager and asked us what has happened. We informed him everything and he went rude without listening the whole thing and in his rude tone, aggressively said you want one ok I will take away the other one like without asking us if you don’t want do you want me to take one away… I mean there are some ethics and professionalism. We asked for the bill then so he came with the bill showing some discretionary charges 12.5% in the bill. We inquired about these and he said this is service charge so we said we don’t want to pay these since these are optional but he started arguing that what’s wrong with the service ? We explained him that you people did mistake then didn’t correct it in the first place instead starting giving fake excuses like the restaurant policy and now you are telling us that there is no written policy and we forgot to mention while taking order. This is like looting money and bluffing your customers. But he was not accepting the mistake and insisted us to pay the service charges in any case. We did just to get rid of the situation but that was our right to opt that out and he pressurised us to not use our right. So very much unethical, unprofessional and disgusting staff. Never ever going back there! I can see there replies under good comments and ignoring the unsatisfactory comments from customers. Such places shouldn’t be existing at all in the uk. They are spoiling image of uk to...

The worst restaurant i've been to in the longest time. We went to have iftar here and was extremely disappointed - wish I stayed at home and cooked instead. Water and dates were put on our table without any communication- we initially thought this was complimentary to break our fast with as they didnt say anything. At the end, we see we were charged for the water. If this was the case, this should've been communicated which we then wouldn't have bought an additional drink. Ordered a strawberry mojito - got a classic one instead. Sent it back and the waiter just added a huge amount of strawberry syrup on top which even after stirring just tasted like thick syrup mixed with water and undrinkable. Ordered Bombay bombs as starters - received Bao Buns instead. As it was time to break fast, we let this be. The other starter we ordered was Tikka Sushi which was disgusting and just covered in an overwhelming amount of crispy onions. Ordered the mixed grill - it didn't come yet they tried charging us for it. when we bought this to the waiters attention, there wasn't even any apology, just corrected it - shit service. Ordered peshwari naan - received plain naan instead. Mains we got sylheti lamb and butter chicken - by far the worst curries i've ever tasted. The food was that bad that I heard a family sat beside us who were complaining of how 'disgusting' the food was. After leaving this place, both me and my husband got a stomach ache from eating here.

We didn't say anything at the time as it is ramadan and we wanted to just get out of there but as someone who was fasting all day, I didn't expect to go out for iftar and try filling myself up with water because the food was that bad. Don't believe the hype you see on social media - really not worth it. Such a shame we paid for such rubbish food.

**Response as it doesn't let me respond to your reply: If there were any good words to say, I would say however in this case, I don't want to falsely review somewhere I didn't think was worth it - I still stand by my review. I didn't claim I got a stomach ache "soon as i ate" nor did I say food poisoning. I simply told the truth that after eating at your restaurant, we both had stomach aches. I didn't give a timeline whether it was 10mins later or 1 hour later for you to jump to that point. This is my review on the place and I found the food disgusting as well as the family who were seated near me. You are quick to defend yet fail to acknowledge and apologise for all the other mistakes that happened. At the end of the day, this is my personal experience here and judging by all the other reviews i've seen - i wasnt the only one. take the feedback...

If you are looking for a dining experience that takes you on a journey through the flavours of the Far East, look no further than this multi award-winning restaurant. With its timeless cross-continental menu, this restaurant will tantalize your taste buds and leave you craving for more.

𝗪𝗵𝗮𝘁 𝘄𝗲 𝗼𝗿𝗱𝗲𝗿𝗲𝗱: 𝗕𝗼𝗺𝗯𝗮𝘆 𝗕𝗼𝗺𝗯𝘀 𝗝𝗮𝗮𝗹 𝗧𝗶𝗸𝗸𝗮 (𝗖𝗵𝗶𝗰𝗸𝗲𝗻 𝗧𝗵𝗶𝗴𝗵𝘀 𝗺𝗮𝗿𝗶𝗻𝗮𝘁𝗲𝗱 𝘄𝗶𝘁𝗵 𝘀𝗽𝗶𝗰𝗲𝘀 𝗮𝗻𝗱 𝗡𝗮𝗴𝗮 𝗖𝗵𝗶𝗹𝗹𝗶) 𝗕𝗮𝗼 𝗞𝗮𝘁𝗵𝗶 𝘄𝗶𝘁𝗵 𝗣𝘂𝗹𝗹𝗲𝗱 𝗕𝘂𝘁𝘁𝗲𝗿 𝗖𝗵𝗶𝗰𝗸𝗲𝗻 𝗙𝗶𝗹𝗹𝗶𝗻𝗴 𝗦𝘂𝘀𝗵𝗶 𝗥𝗼𝗹𝗹𝘀 - 𝗖𝗵𝗶𝗰𝗸𝗲𝗻 𝗧𝗶𝗸𝗸𝗮 𝗟𝗮𝗺𝗯 𝗖𝗵𝗼𝗽𝘀 𝗝𝗵𝗶𝗻𝗴𝗮 𝗠𝗼𝗿𝗿𝗶𝘀 (𝗦𝗽𝗶𝗰𝘆 𝗞𝗶𝗻𝗴 𝗣𝗿𝗮𝘄𝗻𝘀 𝗖𝘂𝗿𝗿𝘆) 𝗦𝗵𝗮𝗻𝗸 𝗧𝗵𝗮𝗹𝗶 𝗖𝗵𝗶𝗰𝗸𝗲𝗻 𝗕𝗶𝗿𝘆𝗮𝗻𝗶 𝗡𝗮𝗮𝗻 𝗞𝘂𝘀𝗵𝗶 𝗗𝗲𝗹𝗶𝗴𝗵𝘁 𝗠𝗼𝗰𝗸𝘁𝗮𝗶𝗹𝘀

To start off, we opted for the Bombay Bombs pani puri. These bite-sized crispy shells filled with tangy tamarind water and spiced potato mixture explode with flavour in your mouth, creating a delightful explosion of taste sensations.

For those seeking a fiery kick, the Jaal Tikka chicken thighs with naga infusion are a must-try if you love spicy food like me. The succulent chicken thighs are marinated in a blend of spices, resulting in a dish that is both spicy and incredibly flavoursome.

The Bao Buns with Pulled Butter Chicken Filling is another standout dish. The soft and fluffy bao bun is filled with tender pulled butter chicken, creating a harmonious combination of flavours.

For a unique twist on traditional sushi, the Chicken Tikka sushi rolls are a revelation. The chicken tikka creates a fusion of Indian and Japanese flavours that is both innovative and delicious.

Moving on to the mains, the Lamb Chops are a true delight. Grilled to perfection, the tender and juicy lamb chops are marinated in a blend of aromatic spices, resulting in a dish that is very satisfying.

The King Prawn Curry is a must-order. The plump and succulent prawns are cooked in a rich and fragrant curry sauce.

The Shank Thali was the highlight of the evening for me! It is by far my favourite Lamb Shank I’ve had. It came with an extra masala, which was delightful. The Lamb just fell off the bone too. It was a true showstopper. It is both indulgent and comforting.

Last but not least, the Chicken Biryani was cooked perfectly with a burst of flavors.

In conclusion, this multi award-winning restaurant truly lives up to its reputation. Each dish was faultless and is a testament to the skill and creativity of the chefs. Whether you are a fan of Bangladeshi/Indian cuisine or simply looking for a unique dining experience, this restaurant is...