Nadon Thai - Durham — Restaurant in England

So.....we visited Nandon for our 10th wedding anniversary. We both like Thai food, we live in Durham so why not. First thing to note is that we didn't make any special requests when booking. So, the food, the food was good, not brilliant but good and for the value you couldn't complain. We had to check the receipt at the end which normally I wouldn't do however there was something on there that we didn't receive which leads me onto the service. Yes I understand its the service industry and we live in a university town but the service just felt all over the place, staff not knowing which tables they were serving, incorrect cutlery, drinks orders going to wrong tables etc. etc. The restaurant is in a decent location and in close proximity to bars which is handy but I did feel the restaurant lacked atmosphere which is not normal in an Asian restaurant in my experience, the décor was bland with a scattering of Asian references, lazy décor would be a good phrase. One last thing and I'm not sure what the restaurant can do about this is the amount of Just eat, Uber eats deliveries are coming through the front door and standing in the middle of the restaurant waiting for orders, off putting as we were near the entrance. My summary is that if you like Asian food but are on a tight budget and not celebrating any particular occasion then its fine however there are better options...

was told it was very buisy..7.30 pm only..rushed there..half full..couldn't decide wear there were going to seet us...waited nearly 15 mins before we could order a drink.. then it was order the lot in seconds..starter fishcakes tasteless..when the main meal came the plates were cold..main meal was tasty but not hot..luke warm .had to rush it down while there was some sort of warmth in it..my partner asked for spicey..again it was hardly warm a not spicy..very disappointed in the service as not even buisy..food was tasty but luke warm very disappointed in this experience 😕...posted Sunday 28th 8.30pm..wouldn't recommend....2nd review..waitress came with the bill.9.30 pm.asked if all was ok..we told her of our concern..took our payment of £78.. minutes later an older lady..europian came a asked about our concerns..we told her..weve taken payment there's nothing I can do was her reply..this went on for 10 mins we had to get up a leave as she was prepared to argue on..its our fault for not kicking off for the luke warm food a poor service 😢.true colors at the end... really disappointed with the attitude.. put a dark cloud over what should have been the end of a great weekend in Durham..never ever again..avoid..no customer ...

The good points. The main courses were nicely flavoured with fresh vegetables and sauce /rice in good proportions. Young staff were polite and attentive. Presentation was basic. The bad points. Owner/manager greeted us with "I've been trying to phone you all day" - no reason given. No smile.or welcome, very grumpy. ( meal was booked 2 weeks previously as graduation dinner, phone turned off because we were at graduation). Then hussled to table right in back corner. It wasn't full. I had checked their online allergy matrix, ordering food that was clear of my allergens. Also explained this to nice young waiter who wrote in capitals on the order and said he would double check. After the starter came and I had taken a bite he rushed out with a different allergy matrix with some extra crosses in red pen and said oh I think you can't eat that. The owner following quick behind removed the plate, with no word or apology and rushed off looking cross. Young waiter offered a replacement but everyone else was eating by that point so didn't want to wait again. Good job I'm not anaphylactic. Manager just looked really rude and grumpy, maybe having a difficult day. But I definitely wouldn't go back or recommend...