Nando's Aylesbury — Restaurant in England

Went in Friday 29 Sept arrived 6:10pm could see the restaurant was busy seated customers and take away customers waiting for food. We were told the wait time was around 25mins. The food arrived after 1hr 40mins later. We left at 8:10pm after we collected our refund.

We sat opposite the kitchen and could see the manager and kitchen staff were focused on preparing internet takeaway orders , the takeaway orders were coming in at a faster rate they could deal with , meanwhile walk-in takeaway customers were placing orders pushing restaurant customers orders further and further down the list. The manager failed to recognise this and ended up refunding around 15 to 20 customers. Meanwhile they stopped letting in restaurant customers in , they got fed up with queuing outside and left for elsewhere.

Advice to anyone going in at the end of the month when most people have been paid is be prepared for the wait ! Nando’s and the manager need to recognise their priorities is it the restaurant or is it take aways , because if it’s takeaways you may as well take the table and chairs away.

Word of advice to the manager get your priorities right and organise your teams...

Nandos is a favourite spot to eat at as the food is enjoyable, has a great atmosphere and served quickly. On a recent visit, we had a really great experience. The lovely lady who greeted us, showed us to our table making sure that we were happy with the placing. We were asked about any dietary requirements at the door and provided with the information in how to order. As it was busy when ordering, a second till was opened but when people joined the till rather than the queue, again the lovely lady made sure we were seen in the order of joining the queue. The food came quickly and served to our preferences. My daughter accidentally made the mistake of ordering what she thought was a chicken wrap but was in fact a plant based chicken wrap. When we were asked if we needed anything else I explained the mistake my daughter made and was offered what she had wanted. This made the experience even better as she was now able to eat. I wish I took the ladys name so we could name her personally. Instead, I will write this review and hope she knows how amazing she made our dining at Nandos even better. We will definitely be...

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We had such a wonderful visit to Nando’s, all thanks to the amazing Preeya. From the moment we walked in, she greeted us with a big smile and a genuinely warm, friendly manner that immediately made us feel welcome. What truly stood out was the way she engaged with my sons—striking up a fun and natural conversation that really made them feel seen and included.

They mentioned how much they were looking forward to a spicy Wing Roulette, and Preeya made sure it lived up to their hopes! She went out of her way to make the experience fun for them, and it’s those thoughtful little touches that made our visit so special. You could tell she genuinely enjoys what she does and takes pride in making each customer’s experience memorable.

Preeya is an absolute credit to the Nando’s team. Her positive energy, attentiveness, and kindness made our meal one to remember. We’ll definitely be coming back—not just for the food, but because of the service she gave us. Thank...