Nando's Leicester - Granby Street

Disgusting service i received from your manager from Nandos Granby street today 18-06-22 at 22.10pm. First of all my husband made an order online for collection estimated time 22.10pm and upon my arrival i was told that they have been trying to call to let us know that they have run out of livers bit we didnt see any missed call. I then asked her if she can give me the full platter with chips only and refund me back my chicken livers and she agreed. She the went on to put 2 full chicken on the grill and she said the other one is a gesture of good will as you have travelled and for us not to have the livers. I said to her thats very kind but i dont need 2 chickens and she suggested i should put it in my fridge to eat the following day. She then spoke to my husband on the phone as my husband also didnt want the free chicken and wanted our refund back for the livers and she became very rude with attitude , bined the other chicken and cooked my chicken for 4 minutes. Is that how Nandos is cooking their chicken to customers if there is a dispute?. I then asked her to cancel the whole order and process my refund and she rudely suggested i should leave the store as her employees need to go home and the system have shut down so she wont and in a sarcastic way she showed me the way out . And i asked for her no need to be rude and i left without my refund being processed. i am very appalled that i would receive such bad service from one of your store manager and i will never set foot in that restaurant again and people will know what kind of a manager she is and not to be served with her. If i had taken the chicken that was cooked for 4 minutes, my whole family was going to be food poisoned because of an attitude from the manager.

Not everyone wants free food. Please check your chicken before you eat because thats Salmonella waiting to enter your body. Bad manager Jameilla whatever your name is…….

This should not happen to anyone at all…. ‘Nandos Granby Street, Manager- Jameilla

Regards One dissapointed customer