Pizza Hut Taunton — Restaurant in England

This is the most bizarre review after a bizarre experience.

We had just landed back in the UK after a long haul flight. Having had very little sleep and having a 4.5 hour drive home to Cornwall, to save time, we thought, let's order pizza. I looked on Google, and found this place. Not far off the M5, shouldn't take us long, I can pre order. So I did.

Went in to collect, no order received. Odd. Showed him my email confirmation and it turns out I accidentally ordered for the wrong time. My error totally! Clocks have gone back and because we've been out of the country, the time in our car was wrong. I said 'sorry my error, but could you please put it in and cook it for us now as we've still got another 2 hours to drive after a long haul flight, we've hardly slept, I'm exhausted and hungry and made an error'.

The guy at the counter said 'Sorry I can't do that. The computer won't allow me.' I said 'but I've paid, I've got proof of payment, I've got my bank card, photo ID and I'm standing right in front of you, explaining I've made a mistake re the time and asking if you can please cook it for me now.'

Repeat response 'No. The computer won't allow me to do that.'

I then asked if I could cancel the order and reorder, and was told no. I needed to contact customer services. Only they can do that. I went online to cancel but it said that customer services will take 48 hours to reply.

I explained this to the guy. Asking again, and saying surely you can just cook it now and then not cook it later. No he says, if you reorder and pay again now and customer services don't reply and the order is there in an hours time, I'll cook it again. To which I replied 'what, even though I'm here telling you I just made a mistake because of the clocks going back and you know I won't be here to collect in another hour!?'. Yes, he replies because the computer controls everything. I then said, but if you cook it again customer services will refuse my refund won't they!?' 'I don't know' , he replied' that's up to them!'

To which I replied' so 'even though I'm here in front of you with the card I paid with, saying I've made an error with the time and you don't need to cook it again, you won't cook it for me now and you won't cancel my order, and plan to cook it again in an hour even if I reorder now'.

'I'm not allowed to' came the reply. 'Everything is controlled by computer'.

Utter madness!!!!! Eventually he agreed to put it in the oven half an hour after my visit, when the order dropped, so I didn't have to wait a full hour.

But after a long haul flight, 4.5 hour drive home, I honestly could have stood there and cried. I get that the time selected was totally my error, but I cannot fathom that a human cannot make up and put a pizza in an oven 45 minutes before the computer tells them to, and then just doesn't do the same again 45 minutes later!!!

Absolutely dreadful customer service. No compassion whatsoever. I ran my own shop for 7 years and would bend over backwards to help a customer. Just no compassion. Maybe I should have read the other reviews before going here. Whoever owns this place you need to sort out your staff!!!

When my husband went in to collect, he said no one even came to the counter to greet him. Nobody about at all.

Sad, because the food was...

We normally order for delivery and it has been good until last night. We came into the store to order and collect, only to wait 10 minutes before anyone came to the desk. Given that it was quite late and it seemed like there was only one person working, it's understandable. However, when the employee eventually came to the desk, his demeanour and attitude was horrendous. It wasn't welcoming at all, at one point, we were close to leaving.

Furthermore, he absolute wreaked of very strong body odour, not exactly something you want to smell on someone cooking your food. It was heavily off putting. I must say, he did put in some effort in getting us a better deal that the one we came in to get, hence why service isn't one star but it was an unpleasant experience overall.

We don't usually come in to order and collect, most of the time opting for delivery so I'm not sure if this is a regular interaction but if it is, absolutely appalling.

When we got home, we opened to find a rushed job, the pizza wasn't cut fully and the sizes of the slices were very uneven, it looks like very little effort was put into the product. There was also a lack of topping on one...

Went in to make an order for a pizza and some garlic bread - instead of garlic break, I received a portion of wedges instead. I phoned in about it and was told nothing could be done about that (I know at the time of ordering I was wearing a mask, but I made it clear several times that I wanted garlic bread and never once asked for wedges, I don't think the person I ordered through had the strongest understanding of English either, to be fair). After eating some of the wedges, a friend whom I shared them with claimed that some of them were undercooked, and I've spent a good part of the last hour feeling slightly ill.

If I order from here again, I'll have to ensure that the order is all 100% correct BEFORE leaving. At least the spicy pepperoni pizza itself was good, which is why I'm leaving four stars...