PizzaExpress — Restaurant in England

I visited the Cheshire oaks venue today with my partner and daughter. We attempted to come in a couple of months back but stood at the door alone not in a queue for a solid 10 minutes (no joke) before anyone came to seat us or speak to us so we walked out. Worth noting here it wasn’t rammed at the time either.

So made another attempt again today as we’ve never been, it smells great and really wanted to try. Again, left waiting probably about 5 minutes before we were seated. Not the best when there was a family seated by the door and we were standing over them while they were eating.

Multiple waiting staff passed us and no one bothered to say someone will be down now or it won’t be long.

Service was generally slow throughout I don’t know if they were understaffed or what. We sat outside and neither inside or outside were particularly full when we arrived.

Our order was taken, no one come back after that to check if it was ok or to ask if we wanted any more drinks.

Our food came out and was luke warm all except for the polenta fries. Thin pizza was barely pizza in some areas it was so thin it burnt to a black charred flakey mess. (For the love of pizza, use more dough!)

My daughters bolognaise (with next to no mince/ meat) was plonked down without a fork to eat it with!? I had to to shout the waitress and manager (multiple times) back over to ask for cutlery.

I heard the customer behind trying to shout staff over for about 15 minutes to ask to order desert for her grandkids because become no one had been back over to ask.

I should’ve know to be honest when we were waiting so long to be seated and after our previous attempt to dine here. The food itself tasted great but when taking into account the service it’s not worth the £56 we paid for lunch out.

We get better service at our local hungry horse for...

I absolutely love pizza express it my go to pizzeria for lunch or for dinner . This visit actually being on my birthday (post shopping trip with the Mrs lol ) all that shopping left me needing to refuel. However. The food as always great but the manageress who wouldn’t give me her name was extremely rude and obnoxious . We had some snacks we had purchased from one of the food carts (in a paper bag of course it’s a finger food snack )in the complex to take home and nibble on whilst we were shopping . But this manageress was so rude she actually wanted me to remove them and leave them outside of the store , anyway after somewhat embarrassing /belittling me In front of my wife and the rest of the diners I had to calm the situation and ask her calmly to please give me a box / bag as did not wish to throw these snacks away nor did I wash to leave them out side on the floor . Sh then came and practically came and threw a paper bag on the table and when I put them away she then decided to circle the area/section of my table and make me feel very uncomfortable and like school children (which was embarrassing to say the least ) which left me and my wife to only finish around half of our meal . Pay the bill and left as if we had just done a really bad thing .

I completely understand every company has its policies and it’s a no no to bring other companies produce to the table (especially when it comes to food/drink establishments) however the manner it was dealt with was totally wrong and belittling . I tried to calm the situation rather then ignite it as I being in the hospitality sector myself know what it’s like but Unfortunately in this instance me as a customer , I revived no customer service , compassion or gratitude what so ever .

I am highly disappointed and upset with this treatment...

Drove all the way to Cheshire oaks for date night with my husband, music was abit loud and i asked to be moved as we we’re literally under the speaker and couldn’t have a conversatIon. The staff showed us to a new table which i was very thankful for. Looked at the menus and were waited around 15 minutes before the waitress came over , although she had been stood looking at us whilst having a drink at the kiosk, i did say to my husband if someone doesn’t come and take at least drinks order in 5 mins we will leave. The waitress Came over , she seemed so fed up and didn’t smile, i asked for a gluten free pizza, she then replied we have no gluten free bases. I said unfortunately we would have to leave it as I have coeliac disease and cant have regular bases. She was miserable and just looked at me as is if I had grown a second head, a gentleman came over and did clarify this and said I could have a child's gf base. It was a wasted journey/ petrol and the staff had an unapologetic miserable don’t care attitude, I love Pizza express and in future will attend another branch as I was made to feel very awkward and unwelcomed, especially as i have ears and could hear the waitress talking about it and us through the wooded slatted wall whilst I was still there putting my coat on. Went somewhere else and had a lovely evening but wasn’t the pizza i had set...