Sloop Inn — Restaurant in England

Today I attended The Sloop for a meal with my family. We ordered food at the bar and was told there would be a 30 minute wait…which we didn’t mind. After waiting for 30 minutes, our food was served in drips and drabs. Eventually we all got our food, my mum was served the wrong toastie, we ordered bacon and Brie and we were served ham and cheese; we also ordered calamari, which was stone cold, we stopped one of the members of staff and informed them of this, he took the calamari and toastie away and stated it would be a few minutes before we would receive the correct order.

Some more calamari was sent to us, again still stone cold! At this point we still hadn’t received the toastie. We waited a further 20 minutes and still no toastie had appeared. At this point we were really unsatisfied as we had come for a meal as a family and weren’t eating as a family!!

Myself and my partner went into the pub to complain, the supervisor on shift issued a refund for the calamari and the toastie and chips…however this wasn’t the point we had spent £66.50 for a family meal and we’re served luke warm food and we weren’t even eating together. When we went into the pub hot meals were sat on the side and the staff seemed to have no idea where the food was going!

We came to leave the pub and my partner saw a young lady with blonde hair come out and said ‘I hope there food is warm’…to which your member of staff replied “fucking tosser”…this is absolutely unacceptable and dam right rude!! I informed another lady who was outside and she said there was little she could do. We then went into the pub and spoke to the same supervisor who wasn’t much help either…the lady who swore continued to deny what she said however 4 other tables which were outside heard her. If that’s what your pub calls customer service and customer satisfaction…I am absolutely disgusted. I work as a nurse in a hospital and would never dream to speak to anybody...

We have been coming to The Sloop for many years. The beer and location are brilliant and the food is usually pretty good too. Unfortunately, not today when we popped in for a late-ish lunch. In the past we have enjoyed sandwiches or toasties for lunch, usually ordered with a side of chips. When we checked the menu toasties are no longer available but there was a list of various sandwiches which 2 of us ordered. The 3rd member of our party decided on crab pate with toast. I opted for Davidstow cheddar, on granary brea, without the red onion. What I received was a small amount of fairly tasteless grated cheese on plain, without butter/spread, dry wholemeal bread that you can buy in any supermarket. The 2nd sandwich was pulled lamb on toasted brioche and that’s what was presented. It was declared ‘Ok’ but didn’t justify a £9.95 price tag. Both sandwiches were supposed to come with a ‘dressed salad’. This consisted of a bit of watercress that looked slightly damp but had no discernible taste of any dressing. The 3rd order was Crab Pate. This turned out to be a dish of pinkish ‘slop’ that looked like it had come out of a squeezy bottle! It was accompanied by 3 thin slivers of baguette that may have had a quick look at the toaster as it was carried passed. Again this was priced at £9.95. Oh and mustn’t forget the bowl of standard chips we ordered as a side - they cost £5.00 as do all sides! Whilst these prices are fairly standard for St.Ives the quality and presentation of what we received isn’t! A very, very disappointing experience which we won’t be repeating anytime soon! Such a shame to see that the standards of this great St.Ives institution have...

We have been coming to The Sloop for many years. The beer and location are brilliant and the food is usually pretty good too. Unfortunately, not today when we popped in for a late-ish lunch. In the past we have enjoyed sandwiches or toasties for lunch, usually ordered with a side of chips. When we checked the menu toasties are no longer available but there was a list of various sandwiches which 2 of us ordered. The 3rd member of our party decided on crab pate with toast. I opted for Davidstow cheddar, on granary brea, without the red onion. What I received was a small amount of fairly tasteless grated cheese on plain, without butter/spread, dry wholemeal bread that you can buy in any supermarket. The 2nd sandwich was pulled lamb on toasted brioche and that’s what was presented. It was declared ‘Ok’ but didn’t justify a £9.95 price tag. Both sandwiches were supposed to come with a ‘dressed salad’. This consisted of a bit of watercress that looked slightly damp but had no discernible taste of any dressing. The 3rd order was Crab Pate. This turned out to be a dish of pinkish ‘slop’ that looked like it had come out of a squeezy bottle! It was accompanied by 3 thin slivers of baguette that may have had a quick look at the toaster as it was carried passed. Again this was priced at £9.95. Oh and mustn’t forget the bowl of standard chips we ordered as a side - they cost £5.00 as do all sides! Whilst these prices are fairly standard for St.Ives the quality and presentation of what we received isn’t! A very, very disappointing experience which we won’t be repeating anytime soon! Such a shame to see that the standards of this great St.Ives institution have...