Today I attended The Sloop for a meal with my family. We ordered food at the bar and was told there would be a 30 minute wait…which we didn’t mind. After waiting for 30 minutes, our food was served in drips and drabs. Eventually we all got our food, my mum was served the wrong toastie, we ordered bacon and Brie and we were served ham and cheese; we also ordered calamari, which was stone cold, we stopped one of the members of staff and informed them of this, he took the calamari and toastie away and stated it would be a few minutes before we would receive the correct order.

Some more calamari was sent to us, again still stone cold! At this point we still hadn’t received the toastie. We waited a further 20 minutes and still no toastie had appeared. At this point we were really unsatisfied as we had come for a meal as a family and weren’t eating as a family!!

Myself and my partner went into the pub to complain, the supervisor on shift issued a refund for the calamari and the toastie and chips…however this wasn’t the point we had spent £66.50 for a family meal and we’re served luke warm food and we weren’t even eating together. When we went into the pub hot meals were sat on the side and the staff seemed to have no idea where the food was going!

We came to leave the pub and my partner saw a young lady with blonde hair come out and said ‘I hope there food is warm’…to which your member of staff replied “fucking tosser”…this is absolutely unacceptable and dam right rude!! I informed another lady who was outside and she said there was little she could do. We then went into the pub and spoke to the same supervisor who wasn’t much help either…the lady who swore continued to deny what she said however 4 other tables which were outside heard her. If that’s what your pub calls customer service and customer satisfaction…I am absolutely disgusted. I work as a nurse in a hospital and would never dream to speak to anybody like that!!!