What could be a truly lovely place is so much less than the sum of it's parts. We visited for lunch and sat at a table but were unable to find a menu so asked a member of staff if we could have one and were asked to wait a moment. After realising she wasn't coming back we asked again and were told that menus were "in the restaurant area where you normally eat" and were directed to a back area that showed a sign stating that the restaurant opened at 5.30pm. Fortunately another member of staff was passing who we again asked where we could get food and were again told the restaurant, we pointed out that the sign said it was closed and were to it was wrong. During this time we encountered another two groups who wanted to order food and had been poorly directed. The food was acceptable but in no way warranted the delusions of grandeur as it was a bog standard Greene King menu. Compounding the poor experience was the fact food was being delivered to the table we first sat at as we were leaving. If you're tired of being asked the same question it might be an idea to be clearer in your replies and signage rather than unpleasant and ignorant.

Response from the owner 26 minutes ago Hi

I am sorry you were confused in navigating the building. The menus are kept at the restaurant host station rather then the bar so we can advise visitors of any food waits and items that may be off the menu. There is nothing wrong with eating in the bar, its just you need to collect menus from the restaurant. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

The owners reply is rather disappointing but is exactly what I should have expected. The ignorance shown in person was repeated and I'm apparently at fault for them not explaining clearly or updating their signs and outright lying to my face.